Employee Spotlight – Jeff O’Keeffe

Employee Spotlight – Jeff O’Keeffe

Softlink IC Blog Subscribe to our quarterly update Subscribe Now Employee Spotlight – Jeff O’Keeffe Based in Softlink’s Australian office, Jeff is part of the Southern Hemisphere support team. We get to know a little bit more about Jeff in our latest in...
Alex’s Top 5 Ways illumin Helps Research Centre Staff

Alex’s Top 5 Ways illumin Helps Research Centre Staff

Softlink IC Blog Subscribe to our quarterly update Subscribe Now Alex’s Top 5 Ways illumin Helps Research Centre Staff illumin, Softlink Information Centre’s Knowledge and Request Management System, has a new representative, Alex the Alpaca. Alex is a fan of illumin...
Reference interviews – time and cost expensive or not?

Reference interviews – time and cost expensive or not?

Softlink IC Blog Subscribe to our quarterly update Subscribe Now Reference interviews – time and cost expensive or not? The reference interview is neither a new concept nor a rarely applied process. It is a valuable tool in the research specialist’s skill set to...
Sullivan & Worcester Case Study

Sullivan & Worcester Case Study

Sullivan & Worcester At a Glance Chosen Solution illumin Key Objectives Increase efficiency Collect statistics Retain a searchable knowledge base Core Benefits to Users Time saving and accuracy Supported Users 4 Corporate reporting and statistics are very...
Appraisal Institute – illumin case study

Appraisal Institute – illumin case study

Appraisal Institute – illumin case study ‘I couldn’t do my job today without illumin’   Eric Goodman, Louise Lee Lum Library of the Appraisal Institute illumin is Softlink’s Reference Management and Knowledgebase tool. It has been implemented by a...