Current awareness alerting is one of our core service offerings. The interests’ notification functionality … has enabled us to more efficiently and effectively manage the distribution of current awareness alerts with a more professional product. lt has been a game changer for our small, special library.

Liberty Digital has streamlined our business processes by seamlessly integrating our digital resources housed in SharePoint. This platform has made information readily accessible, enhanced privacy and copyright protection, and significantly expedited the cataloging process for our information and collections. The incorporation of AI has not only accelerated manual cataloging but has also boosted productivity, ultimately saving us valuable time.

Great product and great customer service. Easy to use and has a lot of functionality and features.

It’s kept our reference requests organized, the assignment feature is great and I love uploading documents to keep them all together in one place.

Our borrowers like that Liberty is simple to use. It is easy to access the catalogue directly from the Lamm Jewish Library website and see what is available.

With Liberty we were able to correlate those who used the system and those who didn’t with their achievement within the firm. It’s a powerful HR tool as well.

Liberty is a phenomenal library management system that makes information available at the fingertips. I love Liberty, it is user friendly and convenient to suit different library needs.

The system is easy to use as far as cataloging resources, entering borrower information, and performing all other functions such as generating overdue notices. Customer and technical support is always available when needed.

We are really happy with the product and the service to date. We certainly don’t regret doing an upgrade to our system a few years ago. It went smoothly and we really appreciate how helpful Softlink staff are when handing any of our queries.

Our community is going to be able to personalise their experience and … create a profile of what they are interested in. Whether it is books about cricket, football, golf or even Melbourne history, they will be able to receive updates to let them know when new resources that fit their interest come into the library.

Softlink IC are proactive in their response to suggestions for improvement and upgrades. They are also quick to assist and resolve any … queries that we have. (And) We wanted a LMS that represented the future direction of The Gordon and its Library.

I have used Liberty in previous workplaces, and have been impressed by the system’s ease of use and its stability compared to other systems.

Great, flexible LMS with knowledgeable and willing support team ensuring we get the best from the system relative to our changing needs.

Liberty provides all the functionality we need to manage our library, the ease of use of reservations, loans and over-dues with automatic alerts saves the library staff a lot of time and we have also experienced quicker return of loans.

As a one-person Library, I am grateful to have Softlink IC to host [our] catalogue. The service is excellent with no interruptions and great customer support.

We looked at Liberty and assessed the value it would provide to our firm. We have a huge amount of information that is now accessible by everyone because of Liberty.

We find Liberty to be extremely flexible and adaptable and the level of support we receive is excellent. The regular stream of improvements to the service are always well thought through and genuinely beneficial: they evidence that this is a company that really listens to customer feedback.

… I have had nothing short of amazing service delivery and a high standard of support… and their response times are excellent, their explanations are easy to understand and they are just so friendly and likeable … They have made my transition to my new role as librarian a much easier one.

I couldn’t ask for better customer service! Every time I raise an issue or a question, I receive an immediate reply and swift resolution.

Softlink responds promptly to all queries and provides assistance on how to solve issues. Their customer service is excellent!

The support team at Softlink is always really helpful. They respond quickly with solutions, and their instructions are always clear and easy to follow. We appreciate them very much!

[During the Virtual Open Day I realised] interests and interest groups are going to be an integral part of our library service, it will be a so much better for our borrowers to receive current, relevant information.