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Information on the web may be easy to find quickly. But is it the information your organization needs? Is it from a valid source, up-to-date and accurate? Is it applicable to the organization’s requirements? That is what a librarian, using a functionally rich library management system (LMS) or research system will deliver efficiently. Organizations need librarians to gain an advantage in an increasingly competitive business environment.
Providing support is an important part of customer service. For Softlink IC, live chat is now indispensable. It adds another string to our already great support delivery bow. Our Liberty and illumin software customers have another effective avenue to chat to a real Support team member quickly. We don’t know if the customers of other library management system vendors talk to a real support person via a live chat option, but ours certainly do!
Cataloging and managing serials can be a complex process. Softlink IC, in consultation with our customers, set about simplifying serials management in Liberty, our library management system. We haven’t thrown the previously significant functionality out with the bathwater! The result is Smart Serials and, if the feedback we’ve received from customers who have seen a preview is anything to go by, we know you’re going to love it.
We at Softlink IC believe hosting your Liberty or illumin system with us is a hassle-free, cost effective option. To convince you, we list 10 advantages, grouped into three categories, that highlight the benefits of hosting your cloud-based library management and research management systems with us.
Did you expect to love the flexibility of working from home or is it your idea of a nightmare? Have you found that you are enjoying your new work environment but finding it more of a challenge than you expected? Are you juggling other tasks like childcare or home schooling, or tempted to “just do xyz because it is distracting me”?
Our Liberty library management system users in Australia look forward to our annual User Group Conference and Masterclass. As do the Softlink IC staff. The COVID-19 crisis was no more of an excuse to cancel the Australian Liberty Conference than it was for our New Zealand one. So, again, we just moved it online!
Is your current library management system having trouble coping with the exciting challenges your knowledge center staff face? Is a new library management system the answer? If so, Softlink IC believes Liberty is the system for you.
Based in Softlink’s Australian office, Aaron is part of the Southern Hemisphere support team. We get to know a little bit more about Aaron in our latest in our Softlink Information Centres Employee Spotlight series.
Knowledge center staff know research questions are not just another form of helpdesk, technical, or customer service request. Despite this, many are expected to manage reference tasks with such a system. Softlink Information Centres knows you need the right tool for the right job, which is why we developed the illumin knowledge and reference management system.
So you have decided Liberty is your ideal new library management system. What’s stopping you from taking the plunge? Is it tempting to stick with your clunky old library system because it might be easier than changing it?