Softlink IC Blog
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“Customer experience” (CX) is the buzz phrase of the moment. These days everything must be an experience, from having a cup of coffee to buying a television. It’s as if the idea is somehow new! It’s not.
So how many times a day do you find yourself swearing at your library system? To find out, take this little self-survey.
That’s right, you herd it here first! Wild alpacas have been spotted in libraries and other businesses across the UK, US, and Australia, with reported sightings increasing every week!
There is a lot to love about Softlink Information Centres’ latest Liberty release. Of course, there are more than 10 new features and enhancements. So check out our top 10 list and see how it compares to yours.
It has been 20 years since IALL (the International Association of Law Libraries) held a conference in Australia. Held over the last week of October this year, it was Sydney’s turn to play host.
The legal sector has been subject to significant disruption since the GFC. Law firms have found ways to cut operating budgets by outsourcing some paralegal and research services to service providers. More recently, there has been an increasing move by organizations to build their own team of in-house lawyers.
Remember the feeling you had when you stepped foot into your library for the first time? Nervous excitement aside, everywhere you looked, you saw opportunities to make a difference. The feeling that you could make all the changes you wanted – all well before your first anniversary in the job.
A fortnightly round up of library and information centre news and opinions from around the world.
Examples of artificial intelligence are increasingly common these days. The element of deep learning is still in its infancy. It will provide increasingly great opportunities for knowledge managers, but its early iterations have raised some concerns.
We get to know a little bit more about David in our latest Softlink Information Centres Employee Spotlight series.