Great, flexible LMS with knowledgeable and willing support team ensuring we get the best from the system relative to our changing needs.
We’re more than a support desk. We’re your library tech team. Whether it’s troubleshooting, training, or tailoring your system, our expert support team combines library experience with IT know – how to deliver help that actually helps by:
The Support Portal is your one-stop hub for getting help – access live chat, log and track support tickets, browse training videos, explore how-to guides, and connect with other Softlink IC users. It’s the fastest way to get answers and discover new ways to get the most out of your system.
Contact the support team at supportic@softlinkint.com.
If you’re already a customer, get in touch via the Support Portal.
We’re here for the long haul, not just the help desk with:
Great, flexible LMS with knowledgeable and willing support team ensuring we get the best from the system relative to our changing needs.
Softlink IC are proactive in their response to suggestions for improvement and upgrades. They are also quick to assist and resolve any … queries that we have. (And) We wanted a LMS that represented the future direction of The Gordon and its Library.
We are really happy with the product and the service to date. We certainly don’t regret doing an upgrade to our system a few years ago. It went smoothly and we really appreciate how helpful Softlink staff are when handing any of our queries.
The system is easy to use as far as cataloging resources, entering borrower information, and performing all other functions such as generating overdue notices. Customer and technical support is always available when needed.