Support that goes beyond the help desk

Real help from people who know libraries and the software running them.

When something goes wrong or you just want to get more out of your system our support team is ready.

We’re not a generic IT desk. Our team combines library expertise with deep product knowledge, which means faster answers and solutions that actually fit how you work.

The stats speak for themselves:

91.4% of customers who rate their support experience say they’re “Extremely Satisfied.”

Median first response time: 23 minutes.
99.1% SLA compliance across 8,464 tickets.

Freshdesk data, May 2025–May 2026.

What our support team does

Ask the right questions to find the right solution
Provide clear, step-by-step guidance
Share training videos, guides, and how-to resources
Work directly with our developers to resolve complex issues and shape new features

How to reach us

We’re available 24/5 by phone, email, and live chat in your time zone.

The Support Portal is the fastest way to get help.

Log and track tickets, access training videos, browse how-to guides, and connect with other Softlink IC users.

Click here to access the customer support portal
Email: supportic@softlinkint.com
Live chat: Available on the website