Case Studies

Read stories of success using either the Aurora Product Suite for the Public Libraries sector, Liberty Digital for the Special Libraries & Archives sector, and illumin in the Knowledge & Research Management sector.

 

You can even read about our customers implementing both Liberty Digital & illumin as a solution!

 

 

Bringing together Aurora Montage and Aurora Astria, the Aurora Product Suite supports the Public Libraries sector  with a fully integrated approach to public discovery and staff administration. The following case studies highlight how public libraries are using the Suite to strengthen services and better serve their communities.

 

Mackay Regional Council Libraries serve a diverse community across five branches and two mobile libraries, supporting everyone from mine workers to families and students. With over 50 staff, the team is focused on delivering modern, customer-centred services. Softlink IC has allowed Mackay Libraries to evolve with changing expectations, enhancing efficiency, empowering staff, and strengthening engagement.

 

Designed for Special Libraries, Archives, and Knowledge & Research Management teams, Liberty and Liberty Digital can operate independently or alongside illumin to support end-to-end knowledge workflows. The case studies below demonstrate how organisations are achieving better access, control, and insight through these solutions.

 

An Australian residental library using Liberty Digital to improve operational efficiency and provide a strong service for their students.
A global firm using both illumin and Liberty to better manage resources, centralize data requests, and offer a high standard of service.
Queensland Parliament have used Liberty and illumin to make managing records more efficient and user-friendly for both staff and members.
A local government in New Zealand uses Liberty to manage a large collection of resources for their staff and contractors.
A busy US law firm using Liberty to support their international firm’s research and information needs.
Liberty helps policy advisors and analysts easily access relevant resources and manage their current awareness services.

 

illumin can also be used as a standalone knowledge and research management system by teams across the Knowledge & Research sector. The case studies below highlight how organisations are putting illumin to work.

 

Read more about how a global research team uses Illumin to streamline research requests.
Read about how using illumin has changed the way this research team manage requests from their attorneys.
This solo librarian also uses illumin to handle research queries with ease.