Alex is a research librarian who spends his day managing and researching questions and projects with his company’s library team. He loves spreading the word about illumin, our research management system—his first mission.
He first fell in love with illumin after constantly losing and repeating his research, which meant wasting valuable time on the same tasks.
This caused Alex a lot of stress and frustration – along with confusing, unreliable reports and ineffective request tracking systems… that is, until he discovered illumin!
Now, Alex spends his days doing what he loves—researching, gathering statistics, and creating reports for his team. He even finds time to enjoy carrots and chai with Bob the Bibliographer!
With all that productivity, you’d think Alex would be satisfied, but no. He decided Liberty Digital, our Integrated Library System (ILS), deserved his attention… with style.
We had the chance to sit down for an exclusive interview with Alex to get a glimpse into a day in the life of one of Softlink IC’s key team members. Here’s what he shared:
Both illumin and Liberty Digital offer the latest user-friendly technology. They help deliver the services your users need and the outcomes you expect. Trust me, I’m an alpaca!
For full insights, watch the video below.
Name: Alex the Alpaca
Title: Research Librarian
Loves: Green grass & statistics
Hates: losing work & llamas.
What are the main responsibilities of your position?
Well, I mainly deal with spreading news about Softlink’s amazing products, illumin and Liberty!
But lately, I’ve been exploring other fields such as rapping, racing with Rob Otter, and playing ping pong! The latest rap I made was about my favorite parameters in Liberty, you should check it out here!
Recently, I was even lucky enough to be included in the Liberty Management Panel, lucky me!
What are some of your favorite features of Liberty and illumin?
My favorite feature of Liberty has got to be search field backgrounds! There are so many amazing designs that I’ve seen from Liberty users, I just can’t wait to see what people will do with the full screen search fields planned for a future Liberty release!
By far my favorite feature of illumin is its integration with Liberty. Did you know that you could automatically transfer your Liberty borrowers into illumin, for FREE?!
You can also have your illumin knowledge base automatically imported into your Liberty system during housekeeping through integration, isn’t that so handy? We even have a solutions article which teaches you exactly how to integrate the two systems together, contact us here to find out more.
What sort of activities do you do outside of work?
Outside of work I do a lot of the same things that I do at work. I’ve started my own rap career and have created my own YouTube channel to become famous one day! I may even upload some videos of me and my friends performing alpacapella!
Aside from my channel, I absolutely love going for a drive with Rob, and we like to practice on the way to work. I also LOVE to eat food! Grass and hay are some of my absolute favorites!
In 2020, many special libraries were still operating primarily on-site. Digital collections existed, but they were often small or siloed, and often loosely connected to wider organizational systems.
In this spotlight, we’re featuring one of our Software Developers, Ben, who joined Softlink IC in early 2024. Ben works across our library and research management products, where a big part of his role is building new features that help keep our software practical, reliable, and easy to use. Known for his problem-solving approach and dry sense of humor, Ben is an important part of the development team.
Today, most special libraries and archives aren’t taking full advantage of their current library management systems. Not because the tools aren’t there, but because it’s time consuming to explore everything between daily tasks like urgent research requests, maintaining compliance, or supporting internal projects.
Artificial intelligence is no longer experimental in libraries. It already supports search, discovery, metadata creation, content analysis, and user services.
Welcome to the third instalment of our rollout series! If you’ve been following along, you’re now well on your way to a successful library system transition.
This year wasn’t just about software updates or company events; it was about our customers navigating digital change with our products. Across the sectors, we noticed the main benefits our systems provided were – time-saved, manual work reduction, and improvement in both resource discoverability and reporting strength. These helped deliver clearer outcomes to our customers’ organizations for 2025.
