Softlink IC Blog
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Despite the challenges everyone has faced in 2020, Softlink IC continued to focus on delivering even more functionality and enhancing existing functionality. Our Liberty users are a diverse bunch. What is critical for our legal libraries may not be so for our medical, theological, or public libraries. It is a balancing act that we think we got right again this year!
Softlink IC’s well renowned Support staff and the amazing library and knowledge center staff have a major common denominator. The success of our business and libraries is dependent on many things. But, in large measure, that success is dependent on the commitment to customer service by those who work in both.
Meet Suzana, our newest “recruit”. Based in Softlink IC’s Australian office, she has rapidly become a valuable member of our team. We get to know a little bit more about Suzana in the latest of our Softlink Information Centres Employee Spotlight series.
Libraries and knowledge center staff have always put their users first. As their partners, Softlink Information Centres continues to deliver functionality our customers request in every new Liberty release.
Softlink Information Centres (IC) would like to take this opportunity to once again, thank all who participated in our inaugural Softlink Information #gotknowledge2020 survey. The survey was designed to investigate and analyze work patterns, identify staffing, resource and budget trends, the services currently delivered and collect opinions on future trends.
For Knowledge and IT Staff, ensuring the security of the operating systems they use and the data they manage is their most important responsibility. From their organization’s operating systems to software like library management systems (LMS), they are all about protecting user privacy and the organization’s data.
Valuing data, and its appropriate security, is nothing new for Knowledge and IT professionals. Softlink IC is deeply aware of the focus these professionals have, not only curating valid, verifiable information, but protecting sensitive data from those who would use it for questionable purposes. Many information professionals understand there is a growing fear among their users about their own personal data. Who is accessing it? For what purpose?
It is not an easy thing to ensure that data imported, or manually added, into your library management system (LMS) is clean. Having clean data is critical to ensuring the results returned from any search is a true reflection of your resources.
Once Softlink IC’s customers decided it was well and truly time to implement Liberty as their new library management system (LMS) they identified 5 major tasks to ensure their users’ support. Picking their new system was the result of a lot of time, energy, and preparation so buy-in from everyone in the organization, not just the library staff, was crucial.
Softlink IC was excited to be a part of this year’s Computers in Libraries (CIL) and Internet Librarian’s (IL) conference. It was an exciting opportunity to show off our library management system Liberty and our research management product, illumin.