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How to Bring a Customer Focus to Your Research Team?
At its core, customer service is about building relationships. It’s about understanding what your customer or users’ needs are and then going above and beyond to meet those needs. The same philosophy can and should be applied to the research process.
Who Has the Best Library Homepage? Here Are Some of Our Top Picks!
This is a blog with a twist. We know Liberty is packed full of fantastic features and functionality. Once of its best features is the flexible and customizable homepage which means you can create a homepage or OPAC (online public access catalog) as unique as your organization.
Why Our Customer Support Team Is Everything to Us
At Softlink Information Centres, you probably know we provide library, knowledge and research management solutions. Our products, Liberty and illumin, are used by hundreds of businesses around the world from some of the largest multi-branch law firms to single branch non-profit organizations.
4 Ways to Secure and Protect Your ILMS – Part 2
In part 1 of our last blog post we looked at how Softlink IC protects our products. Part 2 of this blog will show you how you can secure and protect sensitive data, documents and resources or modules in Liberty.
4 Ways to Secure and Protect Your ILMS – Part 1
Securing organizational data, documents and resources with appropriate security is nothing new for knowledge and IT professionals. Softlink IC knows information industry professionals are focused on curating valid, verifiable information, and protecting access to sensitive data. Let’s look at how Softlink IC protects our products and your data.
Worth the Wait – London User Group Meeting for Liberty & illumin
London, England was the setting for our latest in-person User Group Meeting (UGM), and we were all really looking forward to it. Our UGMs are a great opportunity for us all to catch up. UGMs provide a forum for those attending to meet other Liberty and illumin users and Softlink IC staff.
Make the Age of Information Work for You!
It’s true, we are living in an Age of Information and for some of our Liberty users, perhaps they know nothing other than borrowing books via the Liberty App. While other Liberty users may recall the smell of books, as a young kid they entered that large room with stacks of resources, spacious seating and large group study tables known as the library.
Employee Spotlight – Jacob Devine
Meet Jacob, he’s part of our amazing customer support team, and they’re amazing! Our Support Team members are trained to understand our products inside and out.
You’ll Never Guess Our Most Popular Liberty Feature of 2022!
There’s a lot to love in our latest Liberty v5 Build 8.053 release. As usual there’s something for everyone, one feature we’ve noticed people are really in love with is our new option to add subpages to the homepage. We’ve seen how this feature has made using Liberty an even better experience than for our users, and their library users.
Alex visits Hobart for the Australian Law Librarians’ Association (ALLA) Conference
Softlink Information Centers (Softlink IC) was at the 2022 Australian Law Librarians’ Association (ALLA) conference in Hobart, Tasmania between 24 – 26 August 2022. A biennial event hosted by ALLA, the conference is the major professional and business development event in the Association’s calendar.
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