Information & Knowledge Centres

Solo librarians juggle multiple roles, balancing marketing, support, research, and library management.

In today’s digital age, security and privacy in library systems are paramount. This guide gives an overview of key security practices in libraries and information centers...

During a time when digital threats loom larger than ever, securing sensitive information has become paramount for organizations across the globe. Recent high-profile data breaches have only highlighted the urgency of this mission, prompting a surge in searches for robust data security solutions.

Softlink Information Centers has acquired Aurora Information Technology (AIT), a respected developer of public and special library software founded in the 1990s. AIT's team and products will now be part of Softlink, expanding its range of solutions without impacting current support or service for Liberty, Liberty Digital, or illumin customers.

Libraries have been an integral part of our society for thousands of years. They offer knowledge and a space for discovery. However, with the rise of technology, the traditional physical library has been challenged by the digital library. The question arises, who will win the ultimate face-off!?

In our fast-paced digital world, the roles of researchers and research librarians are evolving more rapidly than ever. The important task of tracking and managing research requests can’t be left to traditional ticketing software. While a staple in query management and user assistance, traditional ticketing software often falls short in meeting the specialized demands of research centers.

Is your current library management system having trouble coping with the exciting challenges your knowledge center staff face? Is a new library management system the answer? If so, Softlink IC believes Liberty is the system for you. It will meet your current and future needs. But we do understand you might want to do a bit of research and evaluation before you take our word for it!

Providing support is an important part of customer service. For Softlink IC, live chat is now indispensable. It adds another string to our already great support delivery bow. Our Liberty and illumin software customers have another effective avenue to chat to a real Support team member quickly. We don’t know if the customers of other library management system vendors talk to a real support person via a live chat option, but ours certainly do!