Knowledge and Research Management

Knowledge and Research Management Software

It’s kept our reference requests organised, the assignment feature is great and I love uploading documents to keep them all together in one place.
Sarah Bennett, Director of Library Services, Sullivan & Worcester, U.S.A.
Knowledge and Research Management

Knowledge and Research Management Software

It’s kept our reference requests organised, the assignment feature is great and I love uploading documents to keep them all together in one place.
Sarah Bennett, Director of Library Services, Sullivan & Worcester, U.S.A.
Your research team delivers unique and valuable services. You have the ability to make sense of a sea of information to find the answers that help others succeed. But in a busy corporate world, you need tools that support and enhance your knowledge, request and research management efforts.

illumin is the ideal solution for your improving the way you manage internal research requests or customer information requests.

Explore how your research team can benefit from Softlink’s illumin Knowledge & Research Management System

Librarian conducting an interview

Reference interviews – time and cost expensive or not?

The reference interview is neither a new concept nor a rarely applied process. It is a valuable tool in the research specialist’s skill set to ensure they understand exactly what information their customer requires. But, sometimes the “interview” is undervalued by those who seek the research specialist’s assistance.

Sullivan & Worcester Case Study

“Corporate reporting and statistics are very important to us so the ability to easily export charts and graphs was a very attractive feature.”

Sarah Bennett, Immediate Past Director of Library Services

Appraisal Institute – illumin case study

“I couldn’t do my job today without illumin.”

Eric Goodman, Louise Lee Lum Library of the Appraisal Institute

RECOMMENDED RESOURCES

See the Resources page for more.

Introducing the illumin Knowledge and Request Management System

 

Introducing the Liberty Library Management System

 

Solutions

Liberty Knowledge, Content and Library Management System

Liberty enables vital information to be discovered and delivered anywhere, anytime through modern digital devices. Liberty combines advanced functionality with ease of use.

illumin Knowledge and Research Management System

illumin is the perfect tool for knowledge and research management as it collects, records, quantifies and précis’s queries and answers provided to staff and clients. The knowledge base becomes a comprehensive, audited database of relevant information that can be easily shared.

Professional Services

Softlink offers a range of professional services to help you enhance the performance of your solution.

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