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The illumin Knowledge & Research Management System

Shine light on the value of your research with illumin, a powerful knowledge & research management software solution. Capture, manage, and share research and knowledge across your organization with ease. Trusted by government, legal, and corporate organizations that need clarity and control over their research and knowledge workflows.

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Manage Your Organization’s Knowledge

illumin is the perfect tool for knowledge and research management as it collects, records, quantifies and precise queries and answers provided to staff and clients. The knowledge base becomes a comprehensive, audited database of relevant information that can be easily shared. Staff and clients get fast, reliable access to information, while your team builds a central, single source of truth.

Flexible Request and Response Management

Built for information professionals who need clarity, control, and easy sharing. illumin’s powerful request management interface includes:

  • Multiple request and response options
  • A searchable, growing knowledge base
  • Email alerts and in-progress subscriptions
  • Unlimited custom forms and fields
  • Rich response support: text, attachments, links, multimedia

Increase Productivity and Streamline Management

illumin makes it easy to manage research workflows and preserve valuable insights across your organization by allowing staff and users to:

  • View detailed reports to monitor service quality, team efficiency, and workload
  • Mark high-priority or sensitive requests for extra control, with visibility limited to key users
  • Use the built-in stopwatch to track research time accurately
  • Enjoy effortless email integration throughout the request process
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illumin’s powerful search features make it quick and easy to find the information you need. With faceted search and predictive text, locating research or institutional knowledge takes just seconds.

Build a searchable, secure knowledge base that stores all your organization’s valuable insights in one place, it’s easy to manage, easy to access.

Use drag-and-drop analytics to generate visual reports in seconds. Automate report scheduling to keep teams informed without manual effort.

Full Text Search

Search all the fields within your catalog, including any information within your electronic resources such as Word or PDF documents

Customizable Interface

Highly configurable page elements and layouts to display the information relevant to you and your research team

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Reporting & Analytics

Create custom, detailed reports to focus on areas important to you. Schedule reports and have them sent directly to your inbox

Single Sign-on

Support for Single Sign-on (SSO) means secure and convenient access to the library catalog without being asked to login

Cloud Hosting

Reliable and secure certified T4 hosting facilities are available for hassle-free setup and access via the cloud. Self-hosted setups are also supported

Integration Options

Advanced email integration and workflow helps manage incoming requests. A full Web JSON API is also available for integration with web forms

Free Training

Softlink conducts several free training sessions throughout the year, including face to face group training and online sessions. Plus free user groups and webinars for all supported customers

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First Class Support

Access to a support team comprised of qualified professionals who understand your processes and related technologies. Support is available via online chat, Email or phone

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Featured Blogs

Liberty’s Launch at Papua New Guinea University’s Michael Somare Library Makes the National News

The launch of the Liberty Library Management System at the University of Papua New Guinea’s Michael Somare Library was national news.
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4 Benefits of a Corporate Digital Library

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How to Increase Your Library’s Usage in 5 Easy Steps

Library staff are committed to helping, informing, and inspiring everyone. They are focussed on the converted and currently unconverted. Hiding their light under a bushel is not part of any library staff’s DNA. A great library management system like Liberty, an intranet, and social media give them the tools to reach their audience and increase their library’s usage. Here are 5 ways library staff can increase their library’s usage in their organizations and communities.
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Discovering Your Ideal ILMS: Key Factors to Consider

In today’s digital age, libraries are constantly looking for ways to enhance their efficiency and productivity. One solution that is a proven winner is the adoption of an Integrated Library Management System (ILMS). However, choosing the right ILMS can be a daunting task. In this blog, we will explore the key factors to consider when discovering your ideal ILMS.
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Top 3 Tools Libraries Use for Patrons with Visual Impairment

Whether your library uses Liberty or illumin, you may have one or more users with some degree of visual impairment.
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Future Trends and Services in Libraries

A significant increase in access to libraries online via their Home page, self-service options, mobile technology, and expanding digital resource collections was already evidenced prior to COVID-19’s impact. This was borne out by the results of Softlink IC’s #gotknowledge2020 library survey. Fortunately, many library staff have been assisted by feature rich, cloud-based library management systems (LMSs) like Liberty during a what has been a challenging 2020. One of the aspects the survey sought to identify was what library and knowledge center workers themselves believed would be the emerging trends and services that would influence their libraries in the future.
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Beginner’s Guide to Reporting in Your Library

Reports are a librarian’s best friend and extracting verifiable data from their integrated library management system (ILMS) is increasingly non-negotiable. Reporting ensures you are all over the information you and your management team need. Best of all, reports prove the value of a library! There’s another reason why reporting in your library is vital. Have you ever had to argue a case for increases to budgets, new technology, an up-to-date ILMS, additional eResources, or additional staff? Asking for more like David Copperfield with a bowl in his hands, won’t work for librarians any more than it did for him! Softlink IC understands the real value of reporting. Our customers love Liberty’s Reporting and Analytics features. So, if you are a beginner and part of your responsibility is to produce various reports, where do you begin? Here are a few tips that may help!
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How to Source eBooks for Your Library

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Why a Mobile App is a Must for Library Users and Staff

Mobile devices, especially phones, are the most valuable tool we can think of. They keep us in contact with others and enable us to complete any number of tasks, no matter where we are.
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Reference interviews – time and cost expensive or not?

The reference interview is neither a new concept nor a rarely applied process. It is a valuable tool in the research specialist’s skill set to ensure they understand exactly what information their customer requires. But, sometimes the “interview” is undervalued by those who seek the research specialist’s assistance. Many find the “barrage” of questions asked of them to be time expensive. However, the benefits of a reference interview are significant. The relatively short amount of time required to answer some targeted questions reduces the time a researcher needs to find and retrieve the right information.
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