Need help? We’re more than a support desk. We’re your library tech team. Whether it’s troubleshooting, training, or tailoring your system, we’re here to make your life easier.
24-hour support
Responses in your time zone
Live chat option
Fast follow-ups
Library-savvy support specialists
Our expert support team combines library experience with IT know-how to deliver help that actually helps.
Ask the right questions to get to the best solution
Provide clear, step-by-step instructions
Share videos, guides, and training materials
Work closely with developers to bring you new features
We’re here for the long haul, not just the help desk.
Regular Liberty upgrades – shaped by your feedback
Customer portal – share ideas, ask questions, connect
Training & bootcamps – free online sessions and personalised support
User group meetings – interactive, insightful, and fun
Already a Softlink customer?
Get in touch with the support team via the support portal or email us at supportic@softlinkint.com.
The Support Portal is your one-stop hub for getting help – access live chat, log and track support tickets, browse training videos, explore how-to guides, and connect with other Softlink IC users. It’s the fastest way to get answers and discover new ways to get the most out of your system.
