Need help? We’re more than a support desk. We’re your library tech team. Whether it’s troubleshooting, training, or tailoring your system, we’re here to make your life easier.
24-hour support
Responses in your time zone
Live chat option
Fast follow-ups
Library-savvy support specialists
Our expert support team combines library experience with IT know-how to deliver help that actually helps.
Ask the right questions to get to the best solution
Provide clear, step-by-step instructions
Share videos, guides, and training materials
Work closely with developers to bring you new features
We’re here for the long haul, not just the help desk with:
Regular Liberty upgrades – shaped by your feedback
Customer portal – share ideas, ask questions, connect
Training & bootcamps – free online sessions and personalised support
User group meetings – interactive, insightful, and fun
Already a Softlink customer?
Get in touch with the support team via the support portal or email us at supportic@softlinkint.com.
The Support Portal is your one-stop hub for getting help – access live chat, log and track support tickets, browse training videos, explore how-to guides, and connect with other Softlink IC users. It’s the fastest way to get answers and discover new ways to get the most out of your system.
