ESR held its first ever all staff conference in Wellington 11 – 12 April at Te Papa. Over 350 people from Auckland, Christchurch and the two Wellington locations of Kenepuru and Wallaceville, attended the two days.
Anyone in a front line position will come up against moments of stress. Stress is commonly a result of work overload but, often it is a by-product of always wanting to do the best they can for their customers. That is as true for our Liberty and illumin customers as it is for Softlink IC’s Customer Support representatives.
So, we canvassed our Support Team Members and some of our customers, and came up with a few ways they manage to reduce their stress levels and remain productive.
When creating clinical teams, including medical and paramedical staff in these teams is an obvious step. What may not seem quite so obvious is including a librarian. We often think of librarians as… well… stuck in libraries. But, with advanced mobile connectivity, librarians literally carry their library with them. Embedding a librarian into a clinical team provides a huge advantage. Librarians ensure relevant information for rounds is available, and can access research and information efficiently. That is the skill set they bring to a clinical team.
It is easy for most of us to walk into a library and search for a resource, use a computer, or read a journal. However, doing so is not always easy for those with a visual impairment. How accessible is the library’s information to those users?
Softlink Information Centres Liberty and illumin users love our Customer Support Teams - and with good reason. They don’t have to run an obstacle course to get the help and advice they need. We believe excellent support is critical to our customers, and that’s what they get!
Investing in the illumin Reference and Knowledge Management Solution is an excellent idea. So how do you calculate the Return on Investment (ROI) it will provide to your organisation? In these times, you surely need to do that.
Increasingly, new information is being created in digital format however there is still a significant amount of physical material, much of it fragile or vulnerable to damage, that can be converted to digital format.
Softlink's illumin is the perfect tool for knowledge and research management as it collects, records, quantifies and summarises queries and answers for staff and clients. The knowledge base becomes a comprehensive, audited database of relevant information that can be easily shared. Watch the video below for more insights into illumin.
