Box Hill Institute (BHI) includes Degree, Diploma, and Certificate IV courses in Library Studies. The Institute uses Softlink IC’s Liberty library management system as a training tool for their students. The resulting practice data amused the Institute’s staff.
Providing real-time support is an important part of customer service for all companies. The emergence of the live chat feature by library software vendors is making customer support even more effective. It provides their customers with the advantage of access to real-time support without having to wait on the phone, or wait for an email reply to a query.
Like many industries, new technologies have resulted in the implementation of significant change. The academic library is no exception. The academic library is no exception. Academic librarians are re-thinking their management of collection, curation, and acquisitions. As a result, changes to the librarian’s role are dramatic.
Being a solo librarian can be difficult. Even experienced librarians find it very challenging to run and manage libraries all by themselves. Those who take on the role require not only the willingness but an understanding of the diverse skills that they will need to acquire to successfully manage the role. After all, many career opportunities nowadays require solo librarians.
Almost 50 librarians from education, legal, university colleges, industry and government libraries took part in our Melbourne National Liberty User Group Conference and Masterclass in late August with some taking the opportunity to visit the MCC library. They all had a great time and we would again like to thank David Studham and library staff.
Based in Softlink’s Australian office, Alex is a part of our Southern Hemisphere support team. We get to know more about Alex in the latest of our Softlink Employee Spotlights.
Softlink Information Centres is holding face to face training followed by a user group meeting in London and Edinburgh on October the 9th and 11th respectively.
After nine years as Professional Services Manager for Softlink Americas, Maida Rubin stepped into a new role as global Customer Community Manager for Softlink’s Information Centres division.
