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Information & Knowledge Centres

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Our Liberty and illumin APIs Make Liberty and illumin do the Work

Integration, automation, and positive user experiences is the aim of Softlink IC’s Web Services APIs. They enable integration of your existing complementary systems and resources with Liberty and illumin. Both solutions have a full API to ensure your library achieves a greater return on investment.
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Softlink IC’s Exemplary Support. What You Can Expect

While Softlink Information Centres focus on delivering a great product, our secret ingredient is the strong focus we place on delivering an exemplary support experience to our Liberty and illumin customers.
Research - Information

5 Features Your Research Management System Has, Not Your Helpdesk

Knowledge center staff know research questions are not just another form of helpdesk, technical, or customer service request. Despite this, many are expected to manage reference tasks with such a system. Softlink Information Centres knows you need the right tool for the right job, which is why we developed the illumin knowledge and reference management system.
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4 Ways to Sharpen Your Information Management Services

As an information manager, you’ve probably noticed an increase in information and resources in your organization, particularly in recent years. Staff and users are demanding access to the resources they need.
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The Melbourne Liberty Conference – How Quickly Did That Come and Go!

All that anticipation and all that enjoyment have come and gone for 2019. Is it us or is time just flying by? The Melbourne conference, an action-packed day of learning and interaction is over for another year.
Business - Management

Is Your Vendor Just a Vendor or Your Partner?

More than 35 years of interacting with all types of libraries throughout the globe has taught Softlink IC a thing or two about building long-lasting partnerships with our clients. We have learned well because we never wanted to be just a “vendor”. Softlink IC is a valued partner to our customers over the long term.
Library - Information

Libraries and Knowledge Centers are My “Thing”. So Who am I?

Who am I? I represent Softlink IC because, like me, libraries and knowledge centers are their thing. illumin and Liberty, two fantastic information and research management systems are the results of their passion. We at Softlink IC believe libraries are a vibrant and critical part of our communities, workplaces, and learning centers.

Alex the All Rounder on Softlink Hosting Customer Support Watch

Softlink IC’s Alex the Alpaca is a total all-rounder. While he is the undisputed illumin knowledge specialist, he loves taking his turn on Softlink Hosting customer support watch.

6 Reasons Why Your Library Needs Alpacas

You may have heard a lot about alpacas in recent times. Here are six reasons why your library needs alpacas.
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6 Reasons Why Your Library Needs Alpacas

You may have heard a lot about alpacas in recent times. Here are six reasons why your library needs alpacas.

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