Helping Knowledge Teams Work Smarter: illumin’s Latest Upgrades
In our most recent post, we went through three of illumin’s most popular features – Advanced Search, Filters, and Pinning Views. But what about illumin’s newest features?
AALL 2025: Great Conversations, Connections, and Knowledge in Portland
A huge thank you to the American Association of Law Libraries (AALL) for organizing yet another outstanding Annual Meeting & Conference. Portland was the perfect backdrop for reconnecting with customers, meeting new faces, and diving into the latest in legal knowledge management.
Top Research Team Tools: How illumin and Onelog Save Time and Boost Efficiency
Research professionals face constant pressure to deliver accurate, timely insights under tight deadlines. From managing requests to juggling tools and tracking outputs, the real challenge isn’t just doing the work, it’s doing it efficiently. Success now depends on doing more with less and streamlining tasks to drive results.
Why Top-Tier Consulting Firms Are Exploring illumin for Smarter Knowledge and Research Management
In management consulting, success hinges on rapid, reliable access to high-quality insights. Research and knowledge teams are under increasing pressure to deliver results faster—without compromising security, quality, or client confidentiality.
Softlink IC’s New Website For Libraries, Researchers, and Information Professionals
With simplified navigation, dedicated sector landing pages, and clearer product insights, the new website is built to save you time, support smarter decisions, and deliver value with every visit.
Wrapping Up 2024 User Group Meetings in Brisbane
On September 27th, we held our final User Group Meeting (UGM) for 2024 in Brisbane, concluding a fantastic series of events in Oceania. Like the earlier sessions in Melbourne and Wellington, the Brisbane UGM brought together our vibrant community of Liberty and illumin users for a day filled with learning, sharing, and insightful discussions.
Celebrating Excellence: Softlink Named Finalist for Best Customer Service Team
We are proud to announce Softlink Information Centers has been selected as a finalist in the 2024 Engage Awards for Best Customer Service Team! This recognition highlights our customer service team’s commitment to delivering top-notch support and service to our clients.
Highlights From Our User Group Meetings in Melbourne and Wellington
We recently held two engaging User Group Meetings (UGMs) in Oceania, bringing together our wonderful community of Liberty and illumin users. Our first UGM took place in Melbourne, Australia, on August 22nd, followed by another in Wellington, New Zealand, on September 5th. Our UGM’s are designed to provide attendees with insights, interactive sessions, and networking opportunities.
Join Softlink at the ALLA 2024 Conference in Adelaide!
Softlink Information Centres will be at the 2024 Australian Law Librarians’ Association (ALLA) Conference between Wednesday, 7th August to Friday, 9th August 2024, at the Adelaide Convention Centre in South Australia.
Why Traditional Ticketing Solutions Fail Research Teams
In our fast-paced digital world, the roles of researchers and research librarians are evolving more rapidly than ever. The important task of tracking and managing research requests can’t be left to traditional ticketing software. While a staple in query management and user assistance, traditional ticketing software often falls short in meeting the specialized demands of research centers.