Next Stop on the Liberty Training Schedule – The Windy City
The Chicago training day included a great mix of users who are relative newcomers to using Liberty and some old hands! Everyone learned a lot from each other in what was a lively and interactive day.
It was New York’s Turn in our Liberty v5 Training Day Schedule
The latest Liberty training day, held in fabulous New York, proved to be one of the most well attended yet!
Here’s To Another Successful Liberty Conference in Wellington!
It is always sad when an event you looked forward to becomes a memory. The Softlink IC Liberty conference at the National Library of New Zealand in Wellington was one of those.
Big Data and Its Value to Knowledge Professionals
Knowledge professionals are well versed in managing data. With the rise of big data, they have more opportunities to reinforce their value. Big data also comes with some exciting challenges.
The New Zealand MfE Library – A Great Way to Spend an Afternoon!
As is the custom, the Wellington Liberty User Group Conference was preceded by a site visit. This year, Ailsa Parker, Librarian at the Ministry for the Environment Library in Wellington was our generous host.
Why Should You Host Your Library System in the Cloud? Here are 12 Great Reasons
Many library system vendors like Softlink Information Centres offer the option of hosting their customers’ systems in “the cloud”. It takes the stress out of managing the technical “stuff”. Libraries and knowledge centers benefit greatly from this option. We have whittled the advantages down to twelve, grouped into three categories. They explain why most of our Liberty and illumin customers are in the cloud.
Trust a Librarian in the Battle to Protect User Privacy
Did you know that reading choices can tell a lot about someone? They can reveal religion, sexual preference, and political beliefs. It is precisely this type of information that has been used to target people in the past. It still is today, and no doubt will be in the future. That doesn’t mean librarians will stop fighting the battle to protect user privacy from the invasion of surveillance.
Back to Basics Liberty Training in Boston
Early May saw Softlink Information Centres Customer Services Manager, Maida Rubin, deliver another of her highly regarded free, face-to-face Liberty training sessions.
Guest Blogger, ESR’s Beryl Anderson Give us the Lowdown on Their First Ever Staff Conference
ESR held its first ever all staff conference in Wellington 11 – 12 April at Te Papa. Over 350 people from Auckland, Christchurch and the two Wellington locations of Kenepuru and Wallaceville, attended the two days.
5 Ways Customer-Facing Staff Can Manage Stress
Anyone in a front line position will come up against moments of stress. Stress is commonly a result of work overload but, often it is a by-product of always wanting to do the best they can for their customers. That is as true for our Liberty and illumin customers as it is for Softlink IC’s Customer Support representatives.
So, we canvassed our Support Team Members and some of our customers, and came up with a few ways they manage to reduce their stress levels and remain productive.