How to Bring a Customer Focus to Your Research Team

At its core, customer service is about building relationships. It’s about understanding what your customer or users’ needs are and then going above and beyond to meet those needs. The same philosophy can and should be applied to the research process. It’s a risk that some research teams get bogged down in the details and lose sight of the bigger picture: their customers or users.

Unlock Your Reporting Power – Using Reports to Get the Most Out of Your Research Management Team

Discover how illumin can help you gain valuable insights into your users and their research queries. With powerful reporting features, you’ll be able to gain a more in-depth understanding of user behavior and use this data to optimize your research processes. Learn how to better serve your users by creating effective reports with our tips.

Why Top-Tier Consulting Firms Are Exploring illumin for Smarter Knowledge and Research Management

In management consulting, success hinges on rapid, reliable access to high-quality insights. Research and knowledge teams are under increasing pressure to deliver results faster—without compromising security, quality, or client confidentiality.