Power Up Your Library with These 6 Tools: The Ultimate AI Toolkit for Librarians
The AI revolution isn’t just knocking on the library door—it’s already browsing the shelves! More and more, librarians are uncovering cutting-edge ways to harness AI’s transformative power. From managing vast information resources to assisting patrons with precision, AI tools are redefining library operations. Ready to level up your library’s game? Let’s explore some of the game-changing AI tools we’ve found that every forward-thinking librarian should have in their toolkit.
Celebrating Excellence: Softlink Named Finalist for Best Customer Service Team
We are proud to announce Softlink Information Centers has been selected as a finalist in the 2024 Engage Awards for Best Customer Service Team! This recognition highlights our customer service team’s commitment to delivering top-notch support and service to our clients.
Wrapping Up 2024 User Group Meetings in Brisbane
On September 27th, we held our final User Group Meeting (UGM) for 2024 in Brisbane, concluding a fantastic series of events in Oceania. Like the earlier sessions in Melbourne and Wellington, the Brisbane UGM brought together our vibrant community of Liberty and illumin users for a day filled with learning, sharing, and insightful discussions.
Highlights From Our User Group Meetings in Melbourne and Wellington
We recently held two engaging User Group Meetings (UGMs) in Oceania, bringing together our wonderful community of Liberty and illumin users. Our first UGM took place in Melbourne, Australia, on August 22nd, followed by another in Wellington, New Zealand, on September 5th. Our UGM’s are designed to provide attendees with insights, interactive sessions, and networking opportunities.
Elevate Your Library Game – Let Our Helpdesk Level You Up
At some point in our lives, we all encounter situations where a little assistance can go a long way. In the realm of libraries, the same holds true. As a Softlink IC customer using our integrated library management system Liberty, or our knowledge and research management software illumin, regardless of if you’re a newcomer seeking guidance or an experienced solo librarian in need of fresh ideas, our helpdesk is here to provide support and solutions. Let’s explore 5 outside the box reasons why you might want to reach out to our helpdesk.
Employee Spotlight – Alyx
Meet Alyx, one of the friendly faces behind our support team. Based on the west coast of the USA, she’s one of our secret weapons, from solving tech puzzles to running customer bootcamps, she’s a multitasker who thrives on helping others.
Meet Softlink IC at the BIALL 2023 Conference
Softlink IC is proud to be attending the upcoming British & Irish Association of Law Librarians (BIALL) Conference in Belfast, Ireland between 14 and 16 June 2023. We’re sure this conference will be packed with interesting and informative sessions and workshops, and we’re looking forward to connecting with other professionals in the legal industry.
Save the Date for Softlink IC’s Virtual Open Day 2023
Softlink IC is thrilled to announce our upcoming Virtual Open Day on June 8th, 2023. After the success of our last open day – we’re back for another year! No matter where you are in the world, you can join us for this free event featuring six 30-minute presentations across three different time zones.
Why Our Customer Support Team Is Everything to Us
At Softlink Information Centres, you probably know we provide library, knowledge and research management solutions. Our products, Liberty and illumin, are used by hundreds of businesses around the world from some of the largest multi-branch law firms to single branch non-profit organizations.
Power Up illumin With Power BI
Your knowledge and request management needs are as unique as your organization, the good news for you is that Softlink IC’s solutions are developed and supported by teams of experienced information and resource managers and expert knowledge management development professionals.