illumin – Research Management Software
illumin is the perfect tool for knowledge and research management as it collects, records, quantifies and précis’s queries and answers provided to staff and clients. The knowledge base becomes a comprehensive, audited database of relevant information that can be easily shared.
Alex the Alpaca & the illumin Rap
Meet Alex, our research librarian, struggling to find a way to manage his research requests, until illumin arrives.
4 Signs You Need to Manage Your Old Library Management System Out!

Your library management system is at the core of everything that you and the staff do to provide services to your users. But is your old system fit for purpose now?
You’ll Love the New illumin Dashboard!

Softlink IC is excited by the recent release of illumin, our brilliant knowledge, and research management system. One of the standout enhancements is the new look and feel of the illumin dashboard that displays when users log in. Most of us dream of a makeover to this magnitude!
Legal Librarians – Always a Law Firm’s Valued Asset!

Technology has and continues to impact all business sectors. It is presenting challenges within the legal industry. Has technology provided a boon for legal library staff in strengthening their position as a valuable asset within their firms? Softlink believes so.
The Rise of In-House Lawyers – They Need Knowledge Managers Too!

The legal sector has been subject to significant disruption since the GFC. Law firms have found ways to cut operating budgets by outsourcing some paralegal and research services to service providers. More recently, there has been an increasing move by organizations to build their own team of in-house lawyers. Softlink IC is following the in-house legal trend. It has the potential to provide opportunities for library and knowledge centre researchers.
Design Thinking Toolkit for Libraries. What Is It? Download It!

Remember the feeling you had when you stepped foot into your library for the first time? Nervous excitement aside, everywhere you looked, you saw opportunities to make a difference. The feeling that you could make all the changes you wanted – all well before your first anniversary in the job.
The Softlink Scoop – Edition 11/2019
A regular round up of library and information centre news and opinions from around the world.
Deep Learning Holds Great Promise for an Infant

Examples of artificial intelligence are increasingly common these days. The element of deep learning is still in its infancy. It will provide increasingly great opportunities for knowledge managers, but its early iterations have raised some concerns. Softlink IC, like many others in the library technology space, is watching the evolution of deep learning with great interest.
Employee Spotlight – David Moschner

We get to know a little bit more about David in our latest Softlink Information Centres Employee Spotlight series.