Employee Spotlight – Benjamin Grant
Meet Benjamin, he joined our team in 2022 as our APAC Sales Account Executive. He’s fallen in love with both Liberty and illumin and spends his time showing our potential customers how great our products are.
When We Talk About Our Live Chat Feature, We Mean Live Chat
Providing support is an important part of customer service. For Softlink IC, live chat is now indispensable. It adds another string to our already great support delivery bow. Our Liberty and illumin software customers have another effective avenue to chat to a real Support team member quickly. We don’t know if the customers of other library management system vendors talk to a real support person via a live chat option, but ours certainly do!
Celebrating 40 Years of Technological Innovations
As an industry leader in library management software, Softlink is proud to commemorate 40 years of innovation and customer success in 2023. Our journey began in 1983, a time when the landscape of technology was vastly different from what we know today.
Employee Spotlight – Brent Vidler
Meet Brent. We get to know a little bit more about Brent, who’s based in our Australian offices in the latest of our Softlink Information Centers Employee Spotlight series.
Softlink Information Centres Achieves Cyber Essentials Plus Certification
In our ongoing commitment to cybersecurity and data protection, Softlink Information Centres has now achieved the Cyber Essentials Plus Certification, a testament to our dedication to maintaining the highest standards of data security for our clients.
Employee Spotlight – Karlos Freelove
Meet Karlos, he’s part of our amazing customer support team, and they’re amazing! Our Support Team members are trained to understand our products inside and out. They are qualified IT experts who understand what personalized service really means. Our support team members are in our offices in Australia, the United Kingdom and United States offering 24-hour support on business days.
2022 Year in Review
What a year 2022 was for Softlink IC! In this year in review, we want to take a moment to reflect on the successes and highlights from the past year!
Employee Spotlight – Jacob Devine
Meet Jacob, he’s part of our amazing customer support team, and they’re amazing! Our Support Team members are trained to understand our products inside and out. They are qualified IT experts who understand what personalized service really means. Our support team members are in our offices in Australia, the United Kingdom and United States offering 24-hour support on business days.
You’ll Never Guess Our Most Popular Liberty Feature of 2022!
There’s a lot to love in our latest Liberty v5 Build 8.053 release. As usual there’s something for everyone, one feature we’ve noticed people are really in love with is our new option to add subpages to the homepage. We’ve seen how this feature has made using Liberty an even better experience than for our users, and their library users.
The Future is Near: Liberty Digital is Coming Soon
For over four decades, Softlink has been at the forefront of digital transformation. Softlink was one of the first to offer a Library Management System when libraries were transitioning from card catalogs to computers and one of the first to pioneer web-based systems for library management.