Information & Knowledge Centres
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Our Liberty library management system customers love the Current Awareness (Interests) feature. But as they know, Softlink Information Centres believes there is very little that can’t be improved or enhanced.
Providing support is an important part of customer service. For Softlink IC, live chat is now indispensable. It adds another string to our already great support delivery bow. Our Liberty and illumin software customers have another effective avenue to chat to a real Support team member quickly. We don’t know if the customers of other library management system vendors talk to a real support person via a live chat option, but ours certainly do!
You may have heard the word “blockchain” mentioned in a variety of industries lately, even libraries. So, what do you need to know about it? We thought we’d speak to Softlink IC’s General Manager, John Crook to find out more about blockchain, what it can do, and how it may impact libraries.
So there you are – the proud manager of a beautiful new corporate library. You’ve done all the hard work. The steps you’ve taken to get to this point have been many. The last thing you want is all that hard work wasted. You want the library to be used to its full potential! For that, you need buy-in across the organization.
A regular round up of library and information centre news and opinions from around the world.
Knowledge is a valuable and strategic asset of any enterprise. Salespeople need extensive product knowledge to sell their products. Support staff who know how to deal with the most challenging clients are able to provide positive support experiences to their clients and improve customer retention.
Softlink IC is excited by the recent release of illumin, our brilliant knowledge, and research management system. One of the standout enhancements is the new look and feel of the illumin dashboard that displays when users log in. Most of us dream of a makeover to this magnitude!
Examples of artificial intelligence are increasingly common these days. The element of deep learning is still in its infancy. It will provide increasingly great opportunities for knowledge managers, but its early iterations have raised some concerns.
Knowledge professionals are well versed in managing data. With the rise of big data, they have more opportunities to reinforce their value. Big data also comes with some exciting challenges.
As the world migrates online, resource collections in archives, museums, and libraries also need to have a presence there. Digitizing at least the most significant parts of their collections ensures that presence.