Why Traditional Ticketing Solutions Fail Research Teams
In our fast-paced digital world, the roles of researchers and research librarians are evolving more rapidly than ever. The important task of tracking and managing research requests can’t be left to traditional ticketing software. While a staple in query management and user assistance, traditional ticketing software often falls short in meeting the specialized demands of research centers.
Transforming Library Services – Highlights from Softlink’s Virtual Open Day 2024
Softlink Information Centers (Softlink IC) hosted its third successful Virtual Open Day on May 30, 2024. This much-anticipated event brought together library and knowledge management professionals from around the globe, introducing them to the transformative capabilities of our newest solution, Liberty Digital.
Meet Us in London: Softlink IC at the CILIP Supplier Showcase, May 1st 2024
Softlink Information Centers (Softlink IC) is delighted to share that we will be at the Chartered Institute of Library and Information Professionals (CILIP) Supplier Showcase. Scheduled for 1 May 2024, this one-day event will take place at 113 Chancery Lane, London. On the day, attendees can meet with leading suppliers of library management solutions in a non-sales environment. They will have the opportunity to experience product demonstrations, discuss their specific needs, and build connections with suppliers.
Meet Softlink IC at RLUK24: Empowering Research Libraries with illumin
Softlink Information Centers (Softlink IC) is thrilled to be part of the RLUK24 Conference, happening virtually between March 20-22, 2024. This aims to dive deep into the evolving role of research libraries amid the rapid pace of technological advancements, with a special emphasis on Artificial Intelligence (AI) – their conference theme is “New Frontiers: The expanding scope of the modern research library.”
Navigating the Evolving Library Landscape with Alex the Alpaca
In today’s digital age, libraries are evolving to meet the changing needs of their users. With the integration of digital and physical collections, libraries can unlock new opportunities to enhance user experiences and increase the usage of their collections. So, what should you be doing to stay current with the evolving library landscape?
A Rap Recap of a Memorable Year
As the year draws to a close, prepare to embark on a tour through some of our highlights for 2023 curated exclusively for you on our blog. We’re putting a unique spin on year-end reflections with a lyrical finale – so settle in for a special ‘rap-up’ to the year you never saw coming!
What a Week in Wellington! Our User Group Meeting and NZLLA Conference!
Members of the Softlink IC team travelled to Wellington, New Zealand to conduct an in-person User Group Meeting (UGM) for our clients based in New Zealand. Additionally, we had the opportunity to participate in the New Zealand Law Librarians Association (NZLLA) conference. What a week in Wellington!
Unlock Exceptional Customer Service for Your Research Team
Are you looking for ways to improve the customer service provided by your research team? Request and research management tools can help improve the services you provide and ensure you offer the best service possible. In this blog, let’s explore how Illumin, our request management tool, can help you understand and deliver a superior service to your customers!
Unlock Your Reporting Power – Using Reports to Get the Most Out of Your Research Management Team
Discover how illumin can help you gain valuable insights into your users and their research queries. With powerful reporting features, you’ll be able to gain a more in-depth understanding of user behavior and use this data to optimize your research processes. Learn how to better serve your users by creating effective reports with our tips.
2022 Year in Review
What a year 2022 was for Softlink IC! In this year in review, we want to take a moment to reflect on the successes and highlights from the past year!