We are proud to announce Softlink Information Centers has been selected as a finalist in the 2024 Engage Awards for Best Customer Service Team! This recognition highlights our customer service team’s commitment to delivering top-notch support and service to our clients.

The Engage Awards celebrate excellence across customer, employee, sales, and marketing engagement across various industries. With a record-breaking number of entries this year, being shortlisted is particularly rewarding. To be recognized in such a highly competitive field is a fantastic achievement, and we’re proud to stand alongside such outstanding companies.

The Best Customer Service Team Award recognizes teams that deliver outstanding customer experiences across all channels. The judges looked for evidence of strong teamwork, a customer-centric culture, and impressive customer satisfaction results. Here’s a sneak peek at our submission where we highlighted three key reasons we’re strong contenders for this award:

1. Unmatched Response Times: Our team consistently exceeds our Service Level Agreement with average response times far faster than our 3-hour SLA. This quick, efficient service ensures customers receive the help they need almost immediately, leading to higher satisfaction and faster problem resolution.

2. Proactive, Personalized Support: We don’t wait for issues to arise. Our team reaches out to every customer for personalized check-ins throughout the year, identifying potential concerns early and making sure they get the most from our products. Free training sessions and webinars also help empower our users, ensuring they succeed with our systems.

3. Innovation in Customer Experience: From interactive drop-in workshops and bite-sized training videos to a competitive spirit that drives internal excellence, we continually innovate our customer service. Our multi-channel support and comprehensive online knowledge base ensure customers can engage with us however they prefer, further enhancing their experience.

Engage Awards winners will be announced at the black-tie awards ceremony on 26th November at The Brewery on Chiswell Street, London, hosted by comedian and presenter Ellie Taylor. Good luck to all the finalists! We look forward to sharing more updates as we approach the awards night. To view the full list of finalists, visit the Engage Awards website.