illumin is the perfect tool for knowledge and research management as it collects, records, quantifies and précis’s queries and answers provided to staff and clients. The knowledge base becomes a comprehensive, audited database of relevant information that can be easily shared.

Flexible Request and Response Management

illumin has a robust request management interface, featuring:

  • Multiple ways to generate and respond to requests
  • A searchable knowledge base that retains all information passed through the system
  • Email alerts to notify requesters and researchers of any updates made to their requests
  • The ability to subscribe to requests in progress
  • Unlimited custom forms and fields to capture the information you need
  • Responses that may include rich text, multimedia, web resources and attachments

Increase Productivity and Streamline Management

illumin helps streamline your research and protects your organization’s valuable knowledge:

  • At-a-glance and summary reports can be viewed and downloaded to determine service quality, staff efficiency and workload
  • Priority and sensitive requests can be marked for attention. Sensitive requests cannot be accessed by other users, except the requester, researcher and team leader
  • Stopwatch feature accurately tracks time spent researching and providing responses
  • Email integration is supported at every step of the request workflow
Powerful search features for finding your valuable knowledge, including faceted search and predictive text for quick retrieval of relevant information


Have all your organization’s valuable information in one central knowledge, base making it easy to find


Drag & drop analytical reporting with clear visual reports generated from illumin. Schedule your reports to run automatically


Full Text Search
Search all the fields within your knowledge base, including any information within your electronic resources such as Word or PDF documents
Customizable Interface
Highly configurable page elements and layouts to display the information relevant to you and your research team
Reporting & Analytics
Create custom, detailed reports to focus on areas important to you. Schedule reports and have them sent directly to your inbox
Single Sign-on
Support for Single Sign-on (SSO) means secure and convenient access to your research without being asked to login
Cloud Hosting
Reliable and secure certified T4 hosting facilities are available for hassle-free setup and access via the cloud. Self-hosted setups are also supported
Integration Options
Advanced email integration and workflow helps manage incoming requests.  A full Web JSON API is also available for integration with web forms
Free Training
Softlink conducts several free training sessions throughout the year, including face to face group training and online sessions. Plus free user groups and webinars for all supported customers
First Class Support
Access to a support team comprised of qualified professionals who understand your processes and related technologies. Support is available via online chat, Email or phone


image of a modern library with modern shelves and desks

Does Your Library or Research System Provide Integration Options?

Integrating a library management or request and research system with third-party solutions can have a huge impact on efficiency and user experiences. Liberty and illumin offer a wide range of integrations to help manage resources, requests and research.

5 reasons to use a library management system

Lift Your Library to New Heights: 5 Reasons to Use Library Management Systems

Library Management System (LMS) software is an effective solution to help companies manage their corporate content with ease, granting access to a diverse collection of research material, eBooks, manuals, journals, documents, and books. But why should businesses purchase LMS software? This blog will provide you with five great reasons why an LMS can be beneficial for organizations of any size!

person holding a stack of books in a 1-person library

7 Tips for Success in Your 1-person Library

When you’re running a 1-person library, there are many strategies you can employ to ensure success. From organizing and managing your time, to leveraging technology, and getting creative with marketing, there’s a lot to consider.

Liberty Link mobile app image with alex the alpaca

Why Every Corporate Library Needs a Mobile App

As a librarian, you know that a well-stocked library is an asset in any organization. But have you considered adding a mobile app to your cache of resources?

Open book shown in front of a bookshelf

Exploring the World of Legal Librarians

In our earlier blog, we explored the world of parliamentary librarians and looked at a few of the essential soft skills for your overall success as a librarian. In summary, librarians should have research, communication, organizational and interpersonal skills to effectively assist borrowers or users.

Open Books in front of tablet

Exploring the World of Parliamentary Librarians

Libraries are some of the most exciting places to work, and as a librarian, you get to use a variety of skills every day. In this blog series, we’ll look at the types of skills and knowledge necessary for working in a library, knowledge or resource center. And we’ll showcase some specific sectors where you’re bound to find a librarian!

#1 Liberty homepage

Who Has the Best Library Homepage? Here Are Some of Our Top Picks!

This is a blog with a twist. We know Liberty is packed full of fantastic features and functionality. Once of its best features is the flexible and customizable homepage which means you can create a homepage or OPAC (online public access catalog) as unique as your organization. promotional image

Use our Free App to Grow Your Library – and Other Great Ideas

Everyone has heard of the library, but have they heard of your Library? Libraries are amazing places, and are full of information and resources that can benefit anyone who steps inside. Promoting your library is essential to its success, we all know this. But how can you get people to visit your library if they don’t even know it exists?