Contact Us

Ensure Security and Privacy in Your Library System

In today’s digital age, security and privacy in library systems are paramount. This guide gives an overview of key security practices in libraries and information centers and how they can safeguard their data and resources.

AI in Libraries: Revolution or Risk? The Pros and Pitfalls Explained

In a world driven by technology, artificial intelligence (AI) is revolutionizing industries, including libraries, information centers, and research teams. While AI streamlines processes, enhances accuracy, and delivers analytics, it also introduces challenges such as data privacy concerns, bias, and the risk of over-reliance on technology. Remember before using AI in your library, information or research center, check your organization’s policies and guidelines, especially when working with sensitive data.

Highlights from SWITCH 2024

SWITCH 2024, held November 12–15 at the Opal Cove Resort in Coffs Harbour, marked an exciting milestone for AIT, now part of Softlink Information Centers. This was the first public library conference since joining Softlink IC, providing a unique opportunity to introduce the combined strengths of AIT and Softlink IC to the public library community.

Why Traditional Ticketing Solutions Fail Research Teams

In our fast-paced digital world, the roles of researchers and research librarians are evolving more rapidly than ever. The important task of tracking and managing research requests can’t be left to traditional ticketing software. While a staple in query management and user assistance, traditional ticketing software often falls short in meeting the specialized demands of research centers.

Digital Library vs Physical Library: The Ultimate Face-off

Libraries have been an integral part of our society for thousands of years. They offer knowledge and a space for discovery. However, with the rise of technology, the traditional physical library has been challenged by the digital library. The question arises, who will win the ultimate face-off!?

Employee Spotlight – Callum

Meet Callum, he joined our team in 2022 as a developer. He’s based in our Australian offices and we get to know a little bit more about him in the latest of our Softlink Information Centers Employee Spotlight series.

Tidy Up Your Library

Over time, even the best-maintained systems can benefit from a little spring cleaning. Tidying up your library management system (LMS) is a great way to keep things in top shape. While data cleanup might sound like a big task, it’s easier than you think—and crucial for ensuring your system runs efficiently.

4 Tips for Setting Up Your Library Blog

Have you been trying to find ways to promote your library other than through newsletters, mailouts, and reminder notices? Have you thought about blogs? Blogging is a way to promote your library and its services or distribute news that may be of interest to library users. Time dedicated to blogging can vary depending on how in-depth or short and newsy you want your blogs (articles) to be.

OAI-PMH the Library Protocol Everyone is Talking About

The game of Scrabble™ is nearly finished, you’re left with HPQOAPMI and no triple word or triple letter options. That’s why you have a love/hate relationship with it! How are you supposed to come from behind and beat your opponent with those letters? Softlink IC has the solution!

7 Ways Law Libraries Save Law Firms Money

Law libraries accommodate all manner of resources, both digital and physical, to help lawyers in their research. More and more, law firms are relying on the internet, online databases, and web-based services for research, but there is still a need for physical publications. Legal librarians are essential to maintain these libraries, update records, and assist with legal research. Their duties often go far beyond this, and they make an invaluable contribution to law firms. Here are 7 ways that law libraries and librarians help save law firms money.

Reference Interviews – Time and Cost Expensive or Not?

The reference interview is neither a new concept nor a rarely applied process. It is a valuable tool in the research specialist’s skill set to ensure they understand exactly what information their customer requires. But, sometimes the “interview” is undervalued by those who seek the research specialist’s assistance. Many find the “barrage” of questions asked of them to be time expensive. However, the benefits of a reference interview are significant. The relatively short amount of time required to answer some targeted questions reduces the time a researcher needs to find and retrieve the right information.

5 Steps on the Journey to a New Library Management System

Is your current library management system having trouble coping with the exciting challenges your knowledge center staff face? Is a new library management system the answer? If so, Softlink IC believes Liberty is the system for you. It will meet your current and future needs. But we do understand you might want to do a bit of research and evaluation before you take our word for it!

4 Steps to Develop an Effective Marketing Campaign for Your Library

Libraries are centers of knowledge that serve corporations, specialized research disciplines, organizations, and members of the public. However, the information age has affected the attitude of many towards libraries and their value. Many people believe all they need is the internet.