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Need Support or Want to Binge Watch Online Recordings?

Design - Graphic design

Our Liberty and illumin users are located throughout the world. As a result, Softlink Information Centres has always believed in the importance of having an online presence. Now is an ideal time to remind you of all the ways we are there for you online. We hope it is reassuring, in these uncertain times.

Is Your Vendor Just a Vendor or Your Partner?

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More than 35 years of interacting with all types of libraries throughout the globe has taught Softlink IC a thing or two about building long-lasting partnerships with our clients. We have learned well because we never wanted to be just a “vendor”. Softlink IC is a valued partner to our customers over the long term.

5 Ways Customer-Facing Staff Can Manage Stress

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Anyone in a front line position will come up against moments of stress. Stress is commonly a result of work overload but, often it is a by-product of always wanting to do the best they can for their customers. That is as true for our Liberty and illumin customers as it is for Softlink IC’s Customer Support representatives.

So, we canvassed our Support Team Members and some of our customers, and came up with a few ways they manage to reduce their stress levels and remain productive.

Employee Spotlight – Will Roper

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Based in Softlink’s US office, Will is part of the Northern Hemisphere support team. We get to know a little bit more about Will in our latest Softlink Information Centres Employee spotlights.

How live chat can benefit librarians!

Providing real-time support is an important part of customer service for all companies. The emergence of the live chat feature by library software vendors is making customer support even more effective. It provides their customers with the advantage of access to real-time support without having to wait on the phone, or wait for an email reply to a query.