Librarians Know Why it’s Important to Preserve Digital Resources
Librarians and knowledge managers get that information comes in all types of formats. They understand that information has been shared using the technology of the time, be it orally, handwritten or printed. While older ways of recording knowledge are still utilized and undergoing preservation, the bulk of current information is now created in digital format. Being digital does not mean that data is automatically preserved. Librarians and Knowledge Managers get that as well!
What Will the illumin Reference Management System do for You? Cure Your Pain,That’s What!
We know pointing is a bit rude, even if we aren’t asking you to recruit for military service. We are asking: do you know what illumin Softlink IC’s knowledge and reference management system can do for you? If using spreadsheets or a help desk tool never designed to manage research requests is painful, illumin is the cure!
5 Ways Customer-Facing Staff Can Manage Stress
Anyone in a front line position will come up against moments of stress. Stress is commonly a result of work overload but, often it is a by-product of always wanting to do the best they can for their customers. That is as true for our Liberty and illumin customers as it is for Softlink IC’s Customer Support representatives.
So, we canvassed our Support Team Members and some of our customers, and came up with a few ways they manage to reduce their stress levels and remain productive.
Library Management System Customer Support – 5 Questions you Should Ask
Softlink Information Centres Liberty and illumin users love our Customer Support Teams – and with good reason. They don’t have to run an obstacle course to get the help and advice they need. We believe excellent support is critical to our customers, and that’s what they get!
Prove the Value of illumin to Your Organisation – Use our ROI Calculator
Investing in the illumin Reference and Knowledge Management Solution is an excellent idea. So how do you calculate the Return on Investment (ROI) it will provide to your organisation? In these times, you surely need to do that.
Looking for a better way to manage your research requests? illumin can help
Softlink’s illumin is the perfect tool for knowledge and research management as it collects, records, quantifies and summarises queries and answers for staff and clients. The knowledge base becomes a comprehensive, audited database of relevant information that can be easily shared. Watch the video below for more insights into illumin.
You or Your LMS Vendor – Who Controls Your Library’s Business and Security Settings?
Can you just go in and change the existing settings in your library management or research management system or do you have to request a change from your vendor? Do they charge you to do so?
Data Conversion – Why Softlink Information Centres Does it Better
The Softlink Information Centres’ data conversion team understands the apprehension felt by new Liberty and illumin customers when facing the prospect of converting data from their old library or knowledge management system. Justin Westacott, our Senior Conversion Analyst, gives us a glimpse of our data conversion process and why we do it better than others.
The Softlink Scoop – Edition 02/2019
A fortnightly round up of library and information centre news and opinions from around the world.
Showcasing Liberty and illumin at ALIA’s 2019 Conference
Softlink Information Centres was super excited about exhibiting at the ALIA 2019 Information Online conference in February. It was a welcome opportunity for us to showcase our Liberty Library Management and illumin Knowledge and Request Management systems.