The Softlink Scoop – Edition 11/2019
A regular round up of library and information centre news and opinions from around the world.
Librarian Spotlight – a Day in the Life of a Legal Librarian

In the first of our Librarian Spotlight series, Helen Gambley, Library Manager at HopgoodGanim Lawyers, gives us an insight into her working day and how illumin helps her to help the firm’s practitioners.
Softlink IC would like to thank Helen for taking the time to answer our spotlight questions. We are sure you will all enjoy reading them!
Are Your Organization’s Staff Advocates for Your Knowledge Center?

There are three strategies Softlink Information Centres believes are crucial to making your organization’s staff advocate for your knowledge center, or library. They are:
3 Emerging Trends for Medical Librarians

Time and technological innovation wait for no one! For medical librarians, technological innovation is presenting them with exciting opportunities. Softlink Information Centres believe they should consider the following three emerging trends. The trends are an opportunity to expand their role.
Late August at the 2019 NZLLA Conference

Sarah Thompson, Softlink IC’s Technical Services Manager, headed over to New Zealand again, this time for the NZLLA Conference in Christchurch.
The Melbourne Liberty Conference – How Quickly Did That Come and Go!

All that anticipation and all that enjoyment have come and gone for 2019. Is it us or is time just flying by? The Melbourne conference, an action-packed day of learning and interaction is over for another year.
Poor Support Experiences Will Negatively Affect Your Business!

Whatever service you offer, consumers and clients drive your business. Without them, your business no longer has a purpose. Customers need you the most when they contact you for support.
3 Major Challenges for Legal Librarians

According to the 2019 report produced by the American Association of Law Libraries, the role of legal librarians is changing.
5 Reasons Why illumin is the Ideal Partner for Academic Libraries

Why is illumin, our Knowledge and Research Management System, the ideal partner for academic libraries? Let us count the ways – well some of them at least!
Why Should You Host Your Library System in the Cloud? Here are 12 Great Reasons

Many library system vendors like Softlink Information Centres offer the option of hosting their customers’ systems in “the cloud”. It takes the stress out of managing the technical “stuff”. Libraries and knowledge centers benefit greatly from this option. We have whittled the advantages down to twelve, grouped into three categories. They explain why most of our Liberty and illumin customers are in the cloud.