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Information & Knowledge Centres

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Why Our Customer Support Team Is Everything to Us

At Softlink Information Centres, you probably know we provide library, knowledge and research management solutions. Our products, Liberty and illumin, are used by hundreds of businesses around the world from some of the largest multi-branch law firms to single branch non-profit organizations.
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Power Up illumin With Power BI

Your knowledge and request management needs are as unique as your organization, the good news for you is that Softlink IC’s solutions are developed and supported by teams of experienced information and resource managers and expert knowledge management development professionals.
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Virtual Open Day Opens Minds

Softlink IC held our Virtual Open Day on 15 June 2022. We ran sessions across three time zones where registered participants discovered...
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Expect Gold Medal Standard Support from Your ILMS Vendor?

Whether you’re training to be a gold medal winning athlete or an integrated library management system (ILMS) Support specialist, there’s more to getting those elusive gold medals than just wanting one.
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The Future of Library Access and Digital Resources is Now

A significant increase in access to libraries online - their homepage, search options and digital resources was already evidenced prior to COVID-19’s impact. This was borne out by the results of Softlink IC’s #gotknowledge2020 survey.
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4 Reasons Why Dashboards are Critical to Business

Dashboards are an increasingly essential data visualization management tool. They can be customized to visually display data applicable to different departments and segments of a business. Dashboards are an objective way to measure business requirements from tracking of key performance indicators (KPIs) to the status of current tasks to ensure required outcomes are achieved.

What’s New in our Research Management System, illumin?

Like libraries, illumin, Softlink IC’s integrated research management system (RMS) doesn’t rest on its laurels. There’s always new features and enhancements to be added to stay ahead of the game. If it’s been a while since you looked at illumin, here’s a sneak peek at what’s new!
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5 New Features Covered in our Latest illumin Recording

Security awareness, and practices to protect our customers’ library and the organization’s data they manage, is something Softlink IC takes very seriously. In November 2020, we posted a blog discussing the security sins our Liberty integrated library management system (ILMS) customers should be aware of, as they continue to ensure their data is safe.
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5 Reasons Why Your Data is Safe and Secure with Softlink IC

Security awareness, and practices to protect our customers’ library and the organization’s data they manage, is something Softlink IC takes very seriously. In November 2020, we posted a blog discussing the security sins our Liberty integrated library management system (ILMS) customers should be aware of, as they continue to ensure their data is safe.

Celebrating Our Largest Virtual Open Day Yet at Softlink IC!

Softlink IC hosted our successful Virtual Open Day on 8 June 2023, offering sessions across three time zones for registered participants to explore various topics, including:

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