Liberty Library Management System & the Softlink IC Customer Experience
“Customer experience” (CX) is the buzz phrase of the moment. These days everything must be an experience, from having a cup of coffee to buying a television. It’s as if the idea is somehow new! It’s not.
Swearing at Your Library Software AGAIN? You Won’t With Liberty!
So how many times a day do you find yourself swearing at your library system? To find out, take this little self-survey.
Our Top 10 New Features List for the Latest Liberty v5 Release. What’s Yours?
There is a lot to love about Softlink Information Centres’ latest Liberty release. Of course, there are more than 10 new features and enhancements. So check out our top 10 list and see how it compares to yours.
illumin – Research Management Software
illumin is the perfect tool for knowledge and research management as it collects, records, quantifies and précis’s queries and answers provided to staff and clients. The knowledge base becomes a comprehensive, audited database of relevant information that can be easily shared.
4 Signs You Need to Manage Your Old Library Management System Out!
Your library management system is at the core of everything that you and the staff do to provide services to your users. But is your old system fit for purpose now?
You’ll Love the New illumin Dashboard!
Softlink IC is excited by the recent release of illumin, our brilliant knowledge, and research management system. One of the standout enhancements is the new look and feel of the illumin dashboard that displays when users log in. Most of us dream of a makeover to this magnitude!
The Rise of In-House Lawyers – They Need Knowledge Managers Too!
The legal sector has been subject to significant disruption since the GFC. Law firms have found ways to cut operating budgets by outsourcing some paralegal and research services to service providers. More recently, there has been an increasing move by organizations to build their own team of in-house lawyers. Softlink IC is following the in-house legal trend. It has the potential to provide opportunities for library and knowledge centre researchers.
The Softlink Scoop – Edition 11/2019
A regular round up of library and information centre news and opinions from around the world.
Deep Learning Holds Great Promise for an Infant
Examples of artificial intelligence are increasingly common these days. The element of deep learning is still in its infancy. It will provide increasingly great opportunities for knowledge managers, but its early iterations have raised some concerns. Softlink IC, like many others in the library technology space, is watching the evolution of deep learning with great interest.
Late August at the 2019 NZLLA Conference
Sarah Thompson, Softlink IC’s Technical Services Manager, headed over to New Zealand again, this time for the NZLLA Conference in Christchurch.