Late August at the 2019 NZLLA Conference
Sarah Thompson, Softlink IC’s Technical Services Manager, headed over to New Zealand again, this time for the NZLLA Conference in Christchurch.
The Melbourne Liberty Conference – How Quickly Did That Come and Go!
All that anticipation and all that enjoyment have come and gone for 2019. Is it us or is time just flying by? The Melbourne conference, an action-packed day of learning and interaction is over for another year.
Poor Support Experiences Will Negatively Affect Your Business!
Whatever service you offer, consumers and clients drive your business. Without them, your business no longer has a purpose. Customers need you the most when they contact you for support.
5 Reasons Why illumin is the Ideal Partner for Academic Libraries
Why is illumin, our Knowledge and Research Management System, the ideal partner for academic libraries? Let us count the ways – well some of them at least!
What Will the illumin Reference Management System do for You? Cure Your Pain,That’s What!
We know pointing is a bit rude, even if we aren’t asking you to recruit for military service. We are asking: do you know what illumin Softlink IC’s knowledge and reference management system can do for you? If using spreadsheets or a help desk tool never designed to manage research requests is painful, illumin is the cure!
Library Management System Customer Support – 5 Questions you Should Ask
Softlink Information Centres Liberty and illumin users love our Customer Support Teams – and with good reason. They don’t have to run an obstacle course to get the help and advice they need. We believe excellent support is critical to our customers, and that’s what they get!
Prove the Value of illumin to Your Organisation – Use our ROI Calculator
Investing in the illumin Reference and Knowledge Management Solution is an excellent idea. So how do you calculate the Return on Investment (ROI) it will provide to your organisation? In these times, you surely need to do that.
Looking for a better way to manage your research requests? illumin can help
Softlink’s illumin is the perfect tool for knowledge and research management as it collects, records, quantifies and summarises queries and answers for staff and clients. The knowledge base becomes a comprehensive, audited database of relevant information that can be easily shared. Watch the video below for more insights into illumin.
You or Your LMS Vendor – Who Controls Your Library’s Business and Security Settings?
Can you just go in and change the existing settings in your library management or research management system or do you have to request a change from your vendor? Do they charge you to do so?
The Softlink Scoop – Edition 02/2019
A fortnightly round up of library and information centre news and opinions from around the world.