We recently hosted our highly anticipated, in-person, User Group Meeting (UGM) in Melbourne, Australia. The day was filled with valuable insights, informative sessions, and demonstrations; we even welcomed enthusiastic attendees from the distant shores of Papua New Guinea. We were excited to welcome users back to real life, in-person events reigniting opportunities for networking and sharing.
Meet Benjamin, he joined our team in 2022 as our APAC Sales Account Executive. He’s fallen in love with both Liberty and illumin and spends his time showing our potential customers how great our products are.
Meet Callum, he joined our team in 2022 as a developer. He’s based in our Australian offices and we get to know a little bit more about him in the latest of our Softlink Information Centers Employee Spotlight series.
Are you ready to bring your library to the next level? Look no further than QR codes! As we embrace the digital age, libraries are constantly exploring innovative ways to showcase their services and collections to patrons. These nifty little squares can instantly connect patrons to a wealth of information about the library or knowledge center, events, collections, and so much more - all with a simple scan from their smartphone.
The American Association of Law Libraries (AALL) Annual Meeting & Conference, a much-awaited event in the legal information community, took place in Boston, MA from July 15 to July 18 this year. Sarah, Jeo, Chandler, and of course Alex the Alpaca, were there ready to welcome delegates at AALL’s biggest conference yet! The team was thrilled to attend and showcase our innovative solutions for law libraries and legal information professionals.
Providing support is an important part of customer service. For Softlink IC, live chat is now indispensable. It adds another string to our already great support delivery bow. Our Liberty and illumin software customers have another effective avenue to chat to a real Support team member quickly. We don’t know if the customers of other library management system vendors talk to a real support person via a live chat option, but ours certainly do!
Softlink IC hosted our successful Virtual Open Day on 8 June 2023, offering sessions across three time zones for registered participants to explore various topics, including:
Are you looking for ways to improve the customer service provided by your research team? Request and research management tools can help improve the services you provide and ensure you offer the best service possible. In this blog, let’s explore how Illumin, our request management tool, can help you understand and deliver a superior service to your customers!
Integrating a library management or request and research system with third-party solutions can have a huge impact on efficiency and user experiences. Liberty Digital and illumin offer a wide range of integrations to help manage resources, requests and research.
We are excited to announce that Softlink IC will be attending the prestigious American Association of Law Libraries (AALL) 2023 Conference. This event is the perfect opportunity for legal information professionals to network, learn, and explore the latest trends in their field. The conference will take place from July 15-18, 2023, in the vibrant city of Boston MA, USA.
