If your library doesn’t have a brand yet, it’s time to think about what would make the space recognizable. Can users and non-users alike easily recognize your homepage? If not, then there is room for improvement!
The Queensland Museum recently chose Softlink Information Centres’ (Softlink IC) Liberty as their integrated library software. Liberty offers a variety of features to the museum library such as a discovery and federated search, mobile app, multi-factor authentication and the capability to perform OCR on PDF files. This certainly ticked all the boxes for the museum library’s needs!
In our earlier blog, we explored the world of parliamentary librarians and looked at a few of the essential soft skills for your overall success as a librarian. In summary, librarians should have research, communication, organizational and interpersonal skills to effectively assist borrowers or users.
Discover how illumin can help you gain valuable insights into your users and their research queries. With powerful reporting features, you’ll be able to gain a more in-depth understanding of user behavior and use this data to optimize your research processes. Learn how to better serve your users by creating effective reports with our tips.
Meet Karlos, he’s part of our amazing customer support team, and they’re amazing! Our Support Team members are trained to understand our products inside and out. They are qualified IT experts who understand what personalized service really means. Our support team members are in our offices in Australia, the United Kingdom and United States offering 24-hour support on business days.
With the end of the year just around the corner (eek!), now is the perfect time to get started ensuring your library, knowledge or information center is prepared for the upcoming holiday season, and the new year that follows. From stocking up on festive reading materials, to preparing for extended hours and special events, there are plenty of tasks to keep you busy in the lead up to the holidays.
Your knowledge and request management needs are as unique as your organization, the good news for you is that Softlink IC’s solutions are developed and supported by teams of experienced information and resource managers and expert knowledge management development professionals.
Libraries are some of the most exciting places to work, and as a librarian, you get to use a variety of skills every day. In this blog series, we’ll look at the types of skills and knowledge necessary for working in a library, knowledge or resource center. And we’ll showcase some specific sectors where you’re bound to find a librarian! We’ll start off with the work librarians do in a parliamentary setting. So, if you’ve ever wondered about working in a library, keep reading to learn more about the skills you’ll need to succeed!
At its core, customer service is about building relationships. It’s about understanding what your customer or users’ needs are and then going above and beyond to meet those needs. The same philosophy can and should be applied to the research process. It’s a risk that some research teams get bogged down in the details and lose sight of the bigger picture: their customers or users.
