In our fast-paced digital world, the roles of researchers and research librarians are evolving more rapidly than ever. The important task of tracking and managing research requests can’t be left to traditional ticketing software. While a staple in query management and user assistance, traditional ticketing software often falls short in meeting the specialized demands of research centers.
Softlink Information Centers had an exciting and productive June, participating in two major events: the British & Irish Association of Law Librarians (BIALL) Conference in Leeds, United Kingdom, and the Canadian Association of Law Libraries (CALL) Conference in Montreal, Canada. Both conferences provided fantastic opportunities to connect with our customers and meet new prospects.
Softlink Information Centers had the pleasure of hosting a Fireside Chat with Marshall Breeding, a renowned library technology expert, during our Virtual Open Day. The session, expertly hosted by Alyx De La Cruz from our customer care team, offered a deep dive into the evolving landscape of library technology and its implications for special libraries. Here are some key takeaways from their enlightening conversation.
Softlink Information Centers (Softlink IC) hosted its third successful Virtual Open Day on May 30, 2024. This much-anticipated event brought together library and knowledge management professionals from around the globe, introducing them to the transformative capabilities of our newest solution, Liberty Digital.
During a time when digital threats loom larger than ever, securing sensitive information has become paramount for organizations across the globe. Recent high-profile data breaches have only highlighted the urgency of this mission, prompting a surge in searches for robust data security solutions.
