If your firm is still relying on spreadsheets, shared inboxes, or outdated request systems, it may be time to consider a more advanced solution. That’s where illumin comes in, Softlink ICs powerful, purpose-built platform for managing knowledge and research workflows. Designed for high-performing professional services teams, illumin is helping firms transform their internal research operations.
This post explores how illumin can benefit management consulting firms by improving visibility, automating workflows, and enabling secure, scalable knowledge delivery.
Streamline Research Workflows and Improve Team Efficiency
Management consulting firms often juggle hundreds of internal research requests, from market data and competitor analysis to client-specific insights and sector briefings. illumin automates the full lifecycle of those requests, ensuring smoother intake, smart routing, and real-time tracking.
Instead of wasting time chasing updates or manually assigning tasks, knowledge teams can use illumin to streamline the process. Built-in templates, custom tags, and automated alerts keep everyone aligned and projects moving.
This means faster turnaround, fewer dropped requests, and more time spent generating insights that matter to partners and clients.
Gain Real-Time Insight into Team Performance and Return on Investment
illumin includes advanced reporting dashboards that give you instant visibility into workload distribution, request volumes, service bottlenecks, and response times.
Knowledge and operations managers can quickly identify trends, allocate resources more effectively, and provide data-driven updates to leadership. With filters for time, topic, requester, or channel, firms can benchmark internal performance and track your return on investment (ROI), a key to justifying investment in knowledge services.
Want to dive deeper into performance trends? illumin supports integration with Power BI, allowing you to combine your internal request data with other enterprise metrics for richer insights.
Scalable, Secure, and Ready for Your Tech Stack
For consulting firms that handle sensitive client information daily, security is non-negotiable. illumin is built with enterprise-grade security protocols and regular compliance updates. Whether or via secure cloud hosting, it meets the needs of firms large and small.
Unlike legacy tools, illumin’s open architecture is built for easy integration across your systems, ensuring your team can scale without limitations.
See What’s Possible with Softlink Information Centers
Softlink IC already powers knowledge services at top professional associations like the Appraisal Institute. Librarian Eric Goodman used Liberty and illumin to create a searchable, indexed knowledge base that impressed senior leadership—and solved a long-standing information delivery challenge.
As Eric noted, “Softlink’s (Liberty Digital and) illumin proved their weight in gold.”
Discover How illumin Can Future-Proof Your Knowledge Services
If your firm is seeking a better way to manage internal research and knowledge workflows, now is the time to explore illumin. With flexible deployment, global support, and features designed specifically for professional services, illumin is the smarter choice for consulting firms ready to scale their research capabilities.
- Automate your knowledge request process
- Track and report on team
- Performance in real time
- Maintain security and compliance at every step
- Integrate seamlessly with your tech stack
Request a demo today or contact a member of our team to learn how illumin can help your consulting firm deliver smarter, faster, and more secure knowledge services.
And because our solutions are built with input from libraries like yours, we’re always adapting. Whether it’s expanding integration options or simplifying workflow automation, we’re committed to helping academic libraries stay ahead of the curve.
From manual cataloguing to mobile-first, data-rich systems, the academic library has come a long way. With Liberty Digital and illumin, your library isn’t just keeping up, it’s leading the future of campus knowledge services.
Ready to see what modern library management looks like? Contact us now.