Information & Knowledge Centres
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3 Tips to Simplify Knowledge Management
Knowledge is a valuable and strategic asset of any enterprise. Salespeople need extensive product knowledge to sell their products. Support staff who know how to deal with the most challenging clients are able to provide positive support experiences to their clients and improve customer retention.
Alpacalypse! Wild Alpacas Spotted in Libraries and Research Management Centers!
That’s right, you herd it here first! Wild alpacas have been spotted in libraries and other businesses across the UK, US, and Australia, with reported sightings increasing every week!
A Great IALL Conference in Sydney and Softlink Was There!
It has been 20 years since IALL (the International Association of Law Libraries) held a conference in Australia. Held over the last week of October this year, it was Sydney’s turn to play host.
You’ll Love the New illumin Dashboard!
Softlink IC is excited by the recent release of illumin, our brilliant knowledge, and research management system. One of the standout enhancements is the new look and feel of the illumin dashboard that displays when users log in. Most of us dream of a makeover to this magnitude!
Legal Librarians – Always a Law Firm’s Valued Asset!
Technology has and continues to impact all business sectors. It is presenting challenges within the legal industry. Has technology provided a boon for legal library staff in strengthening their position as a valuable asset within their firms? Softlink believes so.
The Rise of In-House Lawyers – They Need Knowledge Managers Too!
The legal sector has been subject to significant disruption since the GFC. Law firms have found ways to cut operating budgets by outsourcing some paralegal and research services to service providers. More recently, there has been an increasing move by organizations to build their own team of in-house lawyers.
Design Thinking Toolkit for Libraries. What Is It? Download It!
Remember the feeling you had when you stepped foot into your library for the first time? Nervous excitement aside, everywhere you looked, you saw opportunities to make a difference. The feeling that you could make all the changes you wanted – all well before your first anniversary in the job.
The Softlink Scoop – Edition 11/2019
A regular round up of library and information centre news and opinions from around the world.
Deep Learning Holds Great Promise for an Infant
Examples of artificial intelligence are increasingly common these days. The element of deep learning is still in its infancy. It will provide increasingly great opportunities for knowledge managers, but its early iterations have raised some concerns.
Employee Spotlight – David Moschner
We get to know a little bit more about David in our latest Softlink Information Centres Employee Spotlight series.
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