Information & Knowledge Centres

We are proud to announce Softlink Information Centers has been selected as a finalist in the 2024 Engage Awards for Best Customer Service Team! This recognition highlights our customer service team’s commitment to delivering top-notch support and service to our clients.

The AI revolution isn’t just knocking on the library door—it’s already browsing the shelves! More and more, librarians are uncovering cutting-edge ways to harness AI’s transformative power. From managing vast information resources to assisting patrons with precision, AI tools are redefining library operations. Ready to level up your library’s game? Let’s explore some of the game-changing AI tools we’ve found that every forward-thinking librarian should have in their toolkit.

Time and technological innovation wait for no one! For medical librarians, technological innovation is presenting them with exciting opportunities. Softlink Information Centres believe they should consider the following three emerging trends. The trends are an opportunity to expand their role.

Thanks for another great year! It’s the beginning of 2022 and a perfect time for Softlink IC to look back at 2021 and marvel at the achievements, the fun, and the wonderful interactions we have had with our Liberty and illumin customers. Here’s looking forward to a great year ahead!

Investing in the illumin Reference and Knowledge Management Solution is an excellent idea. So how do you calculate the Return on Investment (ROI) it will provide to your organisation? In these times, you surely need to do that.

Can you believe it is February already! We have been busy finalising plans for this year’s calendar. But before we let you know what is happening in 2019, we thought we would review what has been a busy 2018.

After 12 years with the Softlink team, and over 35 in the library and information field, we would like to extend our warm wishes and thanks to Lyn Walker on her move to retirement.

Based in Softlink’s Australian office, Alex is a part of our Southern Hemisphere support team. We get to know more about Alex in the latest of our Softlink Employee Spotlights.