Information & Knowledge Centres
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Knowledge is a valuable and strategic asset of any enterprise. Salespeople need extensive product knowledge to sell their products. Support staff who know how to deal with the most challenging clients are able to provide positive support experiences to their clients and improve customer retention.
Softlink IC is excited by the recent release of illumin, our brilliant knowledge, and research management system. One of the standout enhancements is the new look and feel of the illumin dashboard that displays when users log in. Most of us dream of a makeover to this magnitude!
Examples of artificial intelligence are increasingly common these days. The element of deep learning is still in its infancy. It will provide increasingly great opportunities for knowledge managers, but its early iterations have raised some concerns.
Knowledge professionals are well versed in managing data. With the rise of big data, they have more opportunities to reinforce their value. Big data also comes with some exciting challenges.
As the world migrates online, resource collections in archives, museums, and libraries also need to have a presence there. Digitizing at least the most significant parts of their collections ensures that presence.
Law libraries and legal librarians and the era of outsourcing. Many law firms have recently outsourced their libraries and library staff. Many more are considering the option.
The reference interview is neither a new concept nor a rarely applied process. It is a valuable tool in the research specialist’s skill set to ensure they understand exactly what information their customer requires. But, sometimes the “interview” is undervalued by those who seek the research specialist’s assistance.
The 2018 calendar of the Liberty Training and User Group Meetings (UGMs) ended with the long-anticipated events in the UK. The first of the events kicked off in London on the 9th of October. Full of information sharing and interaction, it was enjoyed by all.
Some further tips for you as a solo librarian! You will be fulfilling many functions – tasks that in a much larger library would be undertaken by different departments. There is quite a bit on your plate…
Like many industries, new technologies have resulted in the implementation of significant change. The academic library is no exception.