We’ve added some fantastic new request management features to make it easier for knowledge and research teams to manage large volumes of requests and uncover insights faster. Whether you’re working across multiple teams or need quick access to critical information, these new features will help you work smarter and get more value from your research.
- Search for more email attachment types: You can now search for email attachments stored within illumin more easily, especially those stored in commen email formats. This makes it faster to find important correspondence and attachments directly within the platform – saving time and eliminating the need to sift through personal inboxes. By combining research, request tracking, and knowledge collection in one place, illumin streamlines the process of generating intelligence for projects or acquisitions.
- More comprehensive request Audit Trail: The request Audit Trail now include values from the initial creation of the request, so now users within your organization can see a more detailed record from the initial creation of the request to track all changes and activities within illumin.
- Priorities now have another Time option: This new feature allows staff and users in illumin to have the priortiy option of ‘Ten Days available’, which means better tracking of research requests for your organization.
Built for High-Performing Research Teams
Our latest illumin features are already being adopted by some of the world’s leading consulting firms -organizations with complex research environments, large volumes of requests, and a critical need to capture and reuse internal knowledge effectively.
These teams use illumin to:
Turn hidden knowledge into strategic power
In fast-paced, insight-driven industries, competitive advantage depends on what you know – and how quickly you can find it. illumin helps research teams transform scattered internal content into reusable insights that drive results.
Support innovation at scale
High-volume, high-stakes research operations require more than a basic system. illumin provides a flexible, structured environment for knowledge that evolves with the team, enabling growth without added complexity.
Connect strategy with execution
With intuitive tagging, smart linking, and advanced request management tools, illumin allows teams to move seamlessly from research gathering to insight delivery – supporting better decisions across the organization.
Softlink IC’s illumin continues to set the benchmark for knowledge and research management. With proven success in demanding environments, rapid onboarding, and a focus on reuse, reporting, and impact, it’s the system built for teams who want to do more with what they already know. Ready to see what’s possible with illumin? Let’s talk.