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Helping Knowledge Teams Work Smarter: illumin’s Latest Upgrades

In our most recent post, we went through three of illumin’s most popular features – Advanced Search, Filters, and Pinning Views. But what about illumin’s newest features?

How to Make Research Faster with Filters, Search, and Pinned Views in illumin

A Knowledge and Research Management System helps research teams organize their workflows efficiently, reducing time spent searching for information and increasing productivity. Softlink IC’s illumin, provides features such as filters, advanced search, and pinning views so teams can streamline their research workflows, track requests, and surface the insights that matter. Here’s a closer look at how these features help research teams work smarter.
Conference showing Softlink IC in attendance

Where to Find Softlink IC in 2024: A Year of Learning, Innovation, and Connections

As 2024 unfolds, Softlink Information Centres is delighted to announce our active participation in a diverse array of conferences and events worldwide. This year, we're seizing more opportunities to showcase our flagship products: Liberty, an integrated library management system, and illumin, our pioneering Knowledge & Research Management platform.
Pictures from the Melbourne UGM

The Exciting Return of Melbourne’s Liberty User Group Meeting

We recently hosted our highly anticipated, in-person, User Group Meeting (UGM) in Melbourne, Australia. The day was filled with valuable insights, informative sessions, and demonstrations; we even welcomed enthusiastic attendees from the distant shores of Papua New Guinea. We were excited to welcome users back to real life, in-person events reigniting opportunities for networking and sharing.
wooden cubes showing facial expressions

Unlock Exceptional Customer Service for Your Research Team

Are you looking for ways to improve the customer service provided by your research team? Request and research management tools can help improve the services you provide and ensure you offer the best service possible. In this blog, let’s explore how Illumin, our request management tool, can help you understand and deliver a superior service to your customers!

Employee Spotlight – James Martin

James Martin, Softlink’s Development Manager for Liberty and illumin, is based in the Brisbane head office. We get to know more about James (the Wise) in the fourth of our Softlink Employee Spotlights.
Strategy - Marketing

Does research leadership = competitive advantage in an info bulge era?

As early as the 1980’s strategists like Porter and Miller were linking information with competitive advantage.
Beard - M. Moustache

Appraisal Institute solves business challenges with Liberty and illumin

The Appraisal Institute, based in Chicago, is a global association of professional real estate appraisers, with 19,000 members and 80 chapters worldwide. The Institute funds and operates the Y.T. and Louise Lee Lum Library, which provides members with reference services in all areas of real estate appraisal.
Interview - Job interview

Reference interviews – time and cost expensive or not?

The reference interview is neither a new concept nor a rarely applied process. It is a valuable tool in the research specialist’s skill set to ensure they understand exactly what information their customer requires. But, sometimes the “interview” is undervalued by those who seek the research specialist’s assistance. Many find the “barrage” of questions asked of them to be time expensive. However, the benefits of a reference interview are significant. The relatively short amount of time required to answer some targeted questions reduces the time a researcher needs to find and retrieve the right information.

The Softlink Scoop – Edition 21/2018

A weekly round up of library and information centre news and opinions from around the world.

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