Information & Knowledge Centres

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Anyone in a front line position will come up against moments of stress. Stress is commonly a result of work overload but, often it is a by-product of always wanting to do the best they can for their customers. That is as true for our Liberty and illumin customers as it is for Softlink IC’s Customer Support representatives. So, we canvassed our Support Team Members and some of our customers, and came up with a few ways they manage to reduce their stress levels and remain productive.
May saw the first illumin Knowledge Management Virtual User Group Meeting (VUGM) for 2018. Over 20 illumin users, including those working in legal and special libraries, from the USA, UK and Australia attended. As with all our…
A fortnightly round up of library and information centre news and opinions from around the world.
In our most recent post, we went through three of illumin’s most popular features – Advanced Search, Filters, and Pinning Views. But what about illumin’s newest features?
Whatever service you offer, consumers and clients drive your business. Without them, your business no longer has a purpose. Customers need you the most when they contact you for support.
Softlink Information Centers (Softlink IC) was at the 2022 Australian Law Librarians’ Association (ALLA) conference in Hobart, Tasmania between 24 – 26 August 2022. A biennial event hosted by ALLA, the conference is the major professional and business development event in the Association’s calendar.
Softlink Information Centers (Softlink IC) was at the 2022 American Association of Law Libraries (AALL) conference from 16 – 19 July. The conference was a great opportunity to show off our integrated library management system (ILMS) Liberty and our research management product, illumin.
A regular round up of library and information centre news and opinions from around the world.
Softlink Information Centres is delighted the Queensland Parliamentary Library (QPL) selected Liberty as their new library management system and illumin as their research management system.
We were thrilled to host our first, post-COVID in-person User Group Meeting (UGM) on 5 May 2022. It’s been a while! This was hosted at Queensland’s Parliament House, one of our newest members to the Liberty and illumin family who implemented both products approximately 12 months ago.

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