Information & Knowledge Centres

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Alex the Alpaca is one of Softlink IC’s representatives. Being our representative is not just his job, it is his passion. Like all of us here at Softlink IC, libraries and knowledge centers are his thing. Spreading the word on illumin, our research management system was his initial mission.
We all know the feeling. That temptation to give in to a child who keeps bugging you about getting something they want. Whether it’s sweets, a new bicycle, or a mobile phone with all the bells and whistles, the nagging won’t stop before they get it, or you are fit to be tied. For the sake of peace, you give in, and so it has come to pass for our illumin representative, Alex the Alpaca. Yep, we at Softlink IC gave in.
In today's digital age, libraries are evolving to meet the changing needs of their users. With the integration of digital and physical collections, libraries can unlock new opportunities to enhance user experiences and increase the usage of their collections. So, what should you be doing to stay current with the evolving library landscape?
As the journey into 2021 begins, Softlink Information Centres looks back at the extraordinary year that was 2020. What a busy, challenging year it was for everyone!
We at Softlink IC believe hosting your Liberty or illumin system with us is a hassle-free, cost-effective option. To convince you, we list 10 advantages, grouped into three categories that highlight the benefits of hosting your cloud-based library management and research management systems with us.
Knowledge is a valuable and strategic asset of any enterprise. Salespeople need extensive product knowledge to sell their products. Support staff who know how to deal with the most challenging clients are able to provide positive support experiences to their clients and improve customer retention. Top management personnel make better business decisions when they know the status of their enterprise and how the competition is performing.
A round up of Softlink Information Centres news and articles of interest from around the world.
The legal sector has been subject to significant disruption since the GFC. Law firms have found ways to cut operating budgets by outsourcing some paralegal and research services to service providers. More recently, there has been an increasing move by organizations to build their own team of in-house lawyers. Softlink IC is following the in-house legal trend. It has the potential to provide opportunities for library and knowledge centre researchers.
Integration, automation, and positive user experiences is the aim of Softlink IC’s Web Services APIs. They enable integration of your existing complementary systems and resources with Liberty and illumin. Both solutions have a full API to ensure your library achieves a greater return on investment.
Discover how illumin can help you gain valuable insights into your users and their research queries. With powerful reporting features, you’ll be able to gain a more in-depth understanding of user behavior and use this data to optimize your research processes. Learn how to better serve your users by creating effective reports with our tips.

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