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Strengthening Skills and Connections – A Look Back at Our Week in Papua New Guinea

On Friday 18 July, Softlink IC wrapped up a week on the ground in Papua New Guinea, delivering in-person Liberty Digital training for the National and Supreme Courts. Led by Sarah Thompson and Jacob Devine, the sessions brought together court librarians from across the country, all eager to sharpen their skills and build confidence in the system.

AALL 2025: Great Conversations, Connections, and Knowledge in Portland

A huge thank you to the American Association of Law Libraries (AALL) for organizing yet another outstanding Annual Meeting & Conference. Portland was the perfect backdrop for reconnecting with customers, meeting new faces, and diving into the latest in legal knowledge management.

Employee Spotlight – Dim

Meet Dim, Senior Software Engineer and Cybersecurity Specialist on our development team. Working remotely from Queensland’s beautiful Sunshine Coast (and visits the office in Brisbane occasionally), he’s one of our powerful minds, from solving applications development and cybersecurity problems to offering service support, he’s a multidisciplinary who thrives on positive company culture.

Softlink Acquires Aurora Information Technology

Softlink Information Centers has acquired Aurora Information Technology (AIT), a respected developer of public and special library software founded in the 1990s. AIT's team and products will now be part of Softlink, expanding its range of solutions without impacting current support or service for Liberty, Liberty Digital, or illumin customers.

Montage v2 Has Arrived: Unlock Better Discovery for Your Users

Here at Softlink Information Centres (IC), we’ve been busy delivering on our promise to release Aurora Montage v2 - right on schedule for the upcoming Aurora Astria launch next month.

Softlink IC’s New Website For Libraries, Researchers, and Information Professionals

With simplified navigation, dedicated sector landing pages, and clearer product insights, the new website is built to save you time, support smarter decisions, and deliver value with every visit.

When We Talk About Our Live Chat Feature, We Mean Live Chat

Providing support is an important part of customer service. For Softlink IC, live chat is now indispensable. It adds another string to our already great support delivery bow. Our Liberty and illumin software customers have another effective avenue to chat to a real Support team member quickly. We don’t know if the customers of other library management system vendors talk to a real support person via a live chat option, but ours certainly do!

Astronomical Astria – The Bright Future of Library Management arrives in August 2025

Since 1996, AIT has been crafting innovative, secure, and adaptive library management solutions for public and special libraries. And now, as part of Softlink Information Centers (IC), the innovation continues with August’s Astria release, joining other products you know and trust, like Liberty Digital and illumin.

Connecting with Law Librarians at CALL 2025 in Canada

Softlink Information Centers (IC) recently attended the Canadian Association of Law Libraries (CALL) Conference, held from May 25–28, 2025, at the Westin Calgary. The sunshine and good weather held out for a great week of conversations, networking, and sharing ideas with the Canadian legal information community. 

Alex the All Rounder on Softlink Hosting Customer Support Watch

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