Information & Knowledge Centres

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5 Reasons Businesses Need Librarians

5 Reasons Businesses Need Librarians

Information on the web may be easy to find quickly. But is it the information your organization needs? Is it from a valid source, up-to-date and accurate? Is it applicable to the organization’s requirements? That is what a librarian, using a functionally rich library management system (LMS) or research system will deliver efficiently. Organizations need librarians to gain an advantage in an increasingly competitive business environment.

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When We Talk About Our Live Chat Feature, We Mean Live Chat

When We Talk About Our Live Chat Feature, We Mean Live Chat

Providing support is an important part of customer service. For Softlink IC, live chat is now indispensable. It adds another string to our already great support delivery bow. Our Liberty and illumin software customers have another effective avenue to chat to a real Support team member quickly. We don’t know if the customers of other library management system vendors talk to a real support person via a live chat option, but ours certainly do!

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5 Features Your Research Management System Has, Not Your Helpdesk

5 Features Your Research Management System Has, Not Your Helpdesk

Knowledge center staff know research questions are not just another form of helpdesk, technical, or customer service request. Despite this, many are expected to manage reference tasks with such a system. Softlink Information Centres knows you need the right tool for the right job, which is why we developed the illumin knowledge and reference management system.

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