Information & Knowledge Centres

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Anyone in a front line position will come up against moments of stress. Stress is commonly a result of work overload but, often it is a by-product of always wanting to do the best they can for their customers. That is as true for our Liberty and illumin customers as it is for Softlink IC’s Customer Support representatives. So, we canvassed our Support Team Members and some of our customers, and came up with a few ways they manage to reduce their stress levels and remain productive.
Welcome to the second part of our series looking at the role of technology in library outreach. In this instalment I am focussing on how to make the user homepage of your library management system a more effective component of your outreach programs.
Softlink Information Centers (Softlink IC) was at the 2022 Australian Law Librarians’ Association (ALLA) conference in Hobart, Tasmania between 24 – 26 August 2022. A biennial event hosted by ALLA, the conference is the major professional and business development event in the Association’s calendar.
Softlink Information Centres is delighted the Queensland Parliamentary Library (QPL) selected Liberty as their new library management system and illumin as their research management system.
In today's digital age, libraries are evolving to meet the changing needs of their users. With the integration of digital and physical collections, libraries can unlock new opportunities to enhance user experiences and increase the usage of their collections. So, what should you be doing to stay current with the evolving library landscape?

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