Meet Karlos, he’s part of our amazing customer support team, and they’re amazing! Our Support Team members are trained to understand our products inside and out. They are qualified IT experts who understand what personalized service really means. Our support team members are in our offices in Australia, the United Kingdom and United States offering 24-hour support on business days.
With the end of the year just around the corner (eek!), now is the perfect time to get started ensuring your library, knowledge or information center is prepared for the upcoming holiday season, and the new year that follows. From stocking up on festive reading materials, to preparing for extended hours and special events, there are plenty of tasks to keep you busy in the lead up to the holidays.
Your knowledge and request management needs are as unique as your organization, the good news for you is that Softlink IC’s solutions are developed and supported by teams of experienced information and resource managers and expert knowledge management development professionals.
Libraries are some of the most exciting places to work, and as a librarian, you get to use a variety of skills every day. In this blog series, we’ll look at the types of skills and knowledge necessary for working in a library, knowledge or resource center. And we’ll showcase some specific sectors where you’re bound to find a librarian! We’ll start off with the work librarians do in a parliamentary setting. So, if you’ve ever wondered about working in a library, keep reading to learn more about the skills you’ll need to succeed!
At its core, customer service is about building relationships. It’s about understanding what your customer or users’ needs are and then going above and beyond to meet those needs. The same philosophy can and should be applied to the research process. It’s a risk that some research teams get bogged down in the details and lose sight of the bigger picture: their customers or users.
