Information & Knowledge Centres
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Employee Spotlight – Emily
We get to know a little bit more about Emily in our latest in our Softlink Information Centres Employee Spotlight series.
5 Ways Customer-facing Staff Can Manage Stress
Anyone in a front line position will come up against moments of stress. Stress is commonly a result of work overload but, often it is a by-product of always wanting to do the best they can for their customers. That is as true for our Liberty and illumin customers as it is for Softlink IC’s Customer Support representatives.
Employee Spotlight – Jeff O’Keeffe
Based in Softlink’s Australian office, Jeff is part of the Southern Hemisphere support team. We get to know a little bit more about Jeff in our latest in our Softlink Information Centres Employee Spotlight series.
Showcasing Liberty and illumin at ALIA’s 2019 Conference
Softlink Information Centres was super excited about exhibiting at the ALIA 2019 Information Online conference in February. It was a welcome opportunity for us to showcase our Liberty Library Management and illumin Knowledge and Request Management systems.
Louis Lum from the Catholic Diocese of Auckland Library is Retiring
Long-time Liberty user and librarian at the Catholic Diocese of Auckland (CDA) Library, Louis Lum, is retiring at the end of 2018. Louis has been a Liberty user since Softlink’s foray into New Zealand. It has been a pleasure getting to know and assist Louis over the years.
Alex’s Top 5 Ways illumin Helps Research Centre Staff
illumin, Softlink Information Centre’s Knowledge and Request Management System, has a new representative, Alex the Alpaca. Alex is a fan of illumin and quite good at explaining the value of illumin as the ultimate way to manage the complexity of tasks required of research centre staff.
Employee Spotlight – Will Roper
Based in Softlink’s US office, Will is part of the Northern Hemisphere support team. We get to know a little bit more about Will in our latest Softlink Information Centres Employee spotlights.
Why Librarians and Harry Potter Have a Lot In Common
Just like Harry Potter, librarians can’t keep their secret any longer. For all they walk among us in normal clothes and keep a low profile between the stacked shelves of your local library, they can’t hide the truth any longer.
Box Hill Institute’s Students Play with Softlink ICs Liberty Training System
Box Hill Institute (BHI) includes Degree, Diploma, and Certificate IV courses in Library Studies. The Institute uses Softlink IC’s Liberty library management system as a training tool for their students…
Employee Spotlight – Alex Spencer
Based in Softlink’s Australian office, Alex is a part of our Southern Hemisphere support team. We get to know more about Alex in the latest of our Softlink Employee Spotlights.
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