Information & Knowledge Centres
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How live chat can benefit librarians!
Providing real-time support is an important part of customer service for all companies. The emergence of the live chat feature by library software vendors is making customer…
The Softlink Scoop – Edition 19/2018
A weekly round up of library and information centre news and opinions from around the world.
Employee Spotlight – Alex Spencer
Based in Softlink’s Australian office, Alex is a part of our Southern Hemisphere support team. We get to know more about Alex in the latest of our Softlink Employee Spotlights.
Softlink’s Customer Community Manager extending Liberty and illumin community connections
After nine years as Professional Services Manager for Softlink Americas, Maida Rubin stepped into a new role as global Customer Community Manager for Softlink’s Information Centres division.
The Softlink Scoop – Edition 18/2018
A weekly round up of library and information centre news and opinions from around the world.
Employee Spotlight – James Martin
James Martin, Softlink’s Development Manager for Liberty and illumin, is based in the Brisbane head office. We get to know more about James (the Wise) in the fourth of our Softlink Employee Spotlights.
The Softlink Scoop – Edition 16/2018
A weekly round up of library and information centre news and opinions from around the world.
Softlink Information Centres launches live support chat
Softlink’s Liberty and illumin communities now has a new way to connect with our customer Support teams. A live support Chat feature is…
illumin Request and Knowledge Management Virtual Users Group, May 2018
May saw the first illumin Knowledge Management Virtual User Group Meeting (VUGM) for 2018. Over 20 illumin users, including those working in legal and special libraries, from the USA, UK and Australia attended. As with all our…
Law library apps and knowledge management in focus at ALLA 2018
Softlink headed to Darwin for the 2018 ALLA conference in May. Sarah Thompson manned the exhibition stand and enjoyed the chance to meet with our law library users and partners.
Delegates were keen to explore llumin, our…
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