Information & Knowledge Centres

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All that anticipation and all that enjoyment have come and gone for 2019. Is it us or is time just flying by? The Melbourne conference, an action-packed day of learning and interaction is over for another year.
As we begin the journey into 2020, here’s a look at the year that was with Softlink Information Centres 2019 year in review, and what a great year it was!
The Softlink IC events calendar is like your dance card – filling up very quickly. It’s only mid-February, and already 2020 is looking even busier than 2019 if that’s possible!
Softlink IC’s Alex the Alpaca is a total all-rounder. While he is the undisputed illumin knowledge specialist, he loves taking his turn on Softlink Hosting customer support watch.
We’re thrilled to announce that Softlink IC’s much-anticipated Virtual Open Day is back! Circle your calendar for May 30, 2024, and prepare to dive into the world of knowledge management solutions. This event is free to join and we’ll be offering sessions across three time zones.
Softlink Information Centres Technical Services Manager Sarah Thompson returned to Papua New Guinea in the last week of July for 3 days of training on the Liberty library management system, followed by a User Group Meeting.
Each year, we bring our community together through our User Group Meetings (UGMs) - one of our favourite ways to connect with customers, share updates, and celebrate the innovation happening in libraries. In October 2025, the Softlink IC team hosted UGMs across Brisbane, Melbourne, and Wellington, bringing together professionals from every sector to learn, collaborate, and discuss what’s next for Liberty Digital and illumin.
Softlink IC attended SWITCH 2025, held at the Western Sydney Conference Centre in Penrith from November 11–14, this event marked a watershed moment because we got the chance to showcase the Aurora Product Suite to library professionals from across NSW and beyond for four days of connection and collaboration.
Softlink Information Centers, a Volaris Group company, has acquired Aurora Information Technology (AIT), a leading developer of software solutions for public and special libraries. Founded in the late 1990s by Doug Coulson and Martin Fisk, AIT has built a solid reputation delivering reliable and user-friendly software.
Softlink Information Centers (Softlink IC) is delighted to share that we will be at the Chartered Institute of Library and Information Professionals (CILIP) Supplier Showcase. Scheduled for 1 May 2024, this one-day event will take place at 113 Chancery Lane, London. On the day, attendees can meet with leading suppliers of library management solutions in a non-sales environment. They will have the opportunity to experience product demonstrations, discuss their specific needs, and build connections with suppliers.

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