Information & Knowledge Centres

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Published September 24, 2021 Think of the major brands that are recognizable by their logo, their color scheme, the product they sell, and the message they deliver. Then think about whether your library is recognizable to your users and non-users in the same way. If not, you need to consider how you “brand” your library. In a digital era, users no longer need to visit the library’s physical location. They can access the library’s Homepage from anywhere, so how it looks, feels, entices, and informs users is critical.
For Knowledge and IT Staff, ensuring the security of the operating systems they use and the data they manage is their most important responsibility. From their organization’s operating systems to software like integrated library systems (ILS), they are all about protecting user privacy and the organization’s data. Despite the best intentions, security gaps can result. No one is perfect and we all need help sometimes. With that in mind, Softlink IC would like to share with you what we believe are the 5 top possible security sins that could be committed!
With simplified navigation, dedicated sector landing pages, and clearer product insights, the new website is built to save you time, support smarter decisions, and deliver value with every visit.
Providing support is an important part of customer service. For Softlink IC, live chat is now indispensable. It adds another string to our already great support delivery bow. Our Liberty and illumin software customers have another effective avenue to chat to a real Support team member quickly. We don’t know if the customers of other library management system vendors talk to a real support person via a live chat option, but ours certainly do!
Research libraries have always been centers of knowledge and innovation, but the role they play today is vastly different from what it was even a decade ago. As the research landscape grows more complex, combined with rapid digital transformation, traditional systems can no longer keep up. To meet these demands, research libraries are transforming. Integrated solutions such as Liberty Digital and illumin, replace outdated systems with flexible platforms purpose-built for today’s knowledge and research management needs.
If your library doesn’t have a brand yet, it’s time to think about what would make the space recognizable. Can users and non-users alike easily recognize your homepage? If not, then there is room for improvement!
Deciding to change your Integrated Library System (ILS) is a significant decision and many library professionals often wrestle with the question, “Is it time to move on from our current ILS?” If you're dealing with inflexible legacy systems, limited support, or rising hidden costs, it might be. Here are some of the warning signs:

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