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Softlink Information Centres’ 2020 Year in Review

As the journey into 2021 begins, Softlink Information Centres looks back at the extraordinary year that was 2020. What a busy, challenging year it was for everyone!

Our Liberty and illumin APIs Make Liberty and illumin do the Work

Integration, automation, and positive user experiences is the aim of Softlink IC’s Web Services APIs. They enable integration of your existing complementary systems and resources with Liberty and illumin. Both solutions have a full API to ensure your library achieves a greater return on investment.

Unlock Your Reporting Power – Using Reports to Get the Most Out of Your Research Management Team

Discover how illumin can help you gain valuable insights into your users and their research queries. With powerful reporting features, you’ll be able to gain a more in-depth understanding of user behavior and use this data to optimize your research processes. Learn how to better serve your users by creating effective reports with our tips.

How to Bring a Customer Focus to Your Research Team

At its core, customer service is about building relationships. It’s about understanding what your customer or users’ needs are and then going above and beyond to meet those needs. The same philosophy can and should be applied to the research process. It’s a risk that some research teams get bogged down in the details and lose sight of the bigger picture: their customers or users.
Management - Hairstyle

Softlink’s Customer Community Manager extending Liberty and illumin community connections

After nine years as Professional Services Manager for Softlink Americas, Maida Rubin stepped into a new role as global Customer Community Manager for Softlink’s Information Centres division.

Helping Knowledge Teams Work Smarter: illumin’s Latest Upgrades

In our most recent post, we went through three of illumin’s most popular features – Advanced Search, Filters, and Pinning Views. But what about illumin’s newest features?

How to Make Research Faster with Filters, Search, and Pinned Views in illumin

A Knowledge and Research Management System helps research teams organize their workflows efficiently, reducing time spent searching for information and increasing productivity. Softlink IC’s illumin, provides features such as filters, advanced search, and pinning views so teams can streamline their research workflows, track requests, and surface the insights that matter. Here’s a closer look at how these features help research teams work smarter.

How Librarians Are More Important Than Ever in the Age of AI 

Artificial intelligence is no longer experimental in libraries. It already supports search, discovery, metadata creation, content analysis, and user services.

illumin – Research Management Software

illumin is the perfect tool for knowledge and research management as it collects, records, quantifies and précis’s queries and answers provided to staff and clients. The knowledge base becomes a comprehensive, audited database of relevant information that can be easily shared.

Softlink IC: Your 2025 Wrapped

This year wasn’t just about software updates or company events; it was about our customers navigating digital change with our products. Across the sectors, we noticed the main benefits our systems provided were - time-saved, manual work reduction, and improvement in both resource discoverability and reporting strength. These helped deliver clearer outcomes to our customers’ organizations for 2025.

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