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Concept - Security

An insight into our commitment to securing data in Liberty and illumin

The security of your data is paramount to Softlink. To this end, our development team employs processes that ensure data security is at the forefront of their minds when coding.
Design - Poster

Late August at the 2019 NZLLA Conference

Sarah Thompson, Softlink IC’s Technical Services Manager, headed over to New Zealand again, this time for the NZLLA Conference in Christchurch.
Freight transport - Freight forwarder

Alex’s Top 5 Ways illumin Helps Research Centre Staff

illumin, Softlink Information Centre’s Knowledge and Request Management System, has a new representative, Alex the Alpaca. Alex is a fan of illumin and quite good at explaining the value of illumin as the ultimate way to manage the complexity of tasks required of research centre staff.

Liberty & illumin – Ease of Implementation

School - Training

Implementation: Top tips from Softlink’s top specialists

Softlink specialists have been transitioning libraries to new systems for years and have developed a reliable, step-by-step process that takes the stress out of new software implementations. The process ensures smooth transition of data, so libraries can have their new systems up and running fast and be reaping the benefits sooner. We spoke to two of Softlink’s top implementation specialists, Maida Rubin and Sarah Thompson, to find out more about what makes for a successful implementation.

Abolish Your Request Management Challenges with illumin

Watch the video below by Softlink IC to know how to abolish your request management challenges with illumin.
Interview - Job interview

Reference Interviews – Time and Cost Expensive or Not?

The reference interview is neither a new concept nor a rarely applied process. It is a valuable tool in the research specialist’s skill set to ensure they understand exactly what information their customer requires. But, sometimes the “interview” is undervalued by those who seek the research specialist’s assistance. Many find the “barrage” of questions asked of them to be time expensive. However, the benefits of a reference interview are significant. The relatively short amount of time required to answer some targeted questions reduces the time a researcher needs to find and retrieve the right information.
Beard - M. Moustache

Appraisal Institute Solves Business Challenges With Liberty and illumin

The Appraisal Institute, based in Chicago, is a global association of professional real estate appraisers, with 19,000 members and 80 chapters worldwide. The Institute funds and operates the Y.T. and Louise Lee Lum Library, which provides members with reference services in all areas of real estate appraisal.
Strategy - Marketing

Does Research Leadership = Competitive Advantage in an Info Bulge Era?

As early as the 1980’s strategists like Porter and Miller were linking information with competitive advantage.

Employee Spotlight – James Martin

James Martin, Softlink’s Development Manager for Liberty and illumin, is based in the Brisbane head office. We get to know more about James (the Wise) in the fourth of our Softlink Employee Spotlights.

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